Rebuild Coordinator

About the Role

We're looking for a detail-oriented Rebuild Coordinator to serve as the connective tissue between our Mitigation (MIT) team and the rebuild/reconstruction process. You'll be the first to review incoming rebuild opportunities, get them properly set up for production, and act as a friendly, reliable point of contact for customers as their project moves forward. This is a great fit for someone who's organized, communicates clearly, and thrives on keeping projects moving without things falling through the cracks.

Key Responsibilities

• Qualify rebuild jobs from MIT — Review incoming mitigation job files to determine rebuild scope, confirm they meet criteria to move into reconstruction, and flag any missing information before handoff.
• Create jobs in JobNimbus — Accurately set up new rebuild jobs in JobNimbus, ensuring all customer, property, and scope details are entered correctly for a clean handoff to the production team.
• Serve as secondary point of contact (POC) for customers — Support the primary project contact by answering customer questions, providing status updates, and helping resolve concerns promptly and professionally.
• Coordinate with the mitigation team to gather documentation, estimates, and photos needed to build out rebuild scopes.
• Maintain accurate, up-to-date records across job management systems throughout the rebuild lifecycle.
• Communicate with adjusters, vendors, and internal teams as needed to keep jobs on track.
• Identify and escalate scheduling conflicts, scope gaps, or customer concerns to the appropriate team member.
• Support the rebuild team with general administrative and coordination tasks as jobs progress from qualification to completion.

What We're Looking For

• Prior experience in construction, restoration, insurance claims, or a related coordination/admin role preferred.
• Experience with JobNimbus or similar CRM/job management software is a plus.
• Strong organizational skills with the ability to manage multiple jobs simultaneously.
• Clear, professional communication skills — comfortable speaking with customers, adjusters, and internal teams.
• A proactive, detail-oriented mindset with good follow-through.
• Ability to work collaboratively across departments (mitigation, production, sales).

Preferred Qualities:

• Energetic and positive attitude
• Strong customer service skills
• Motivated, self-starter who takes initiative
• Excellent note-taker with strong attention to detail