Receptionist

Mission Statement

We are a state-of-the-art facility that focuses on preventative medicine, client education and thorough patient care. At WVC the best level of veterinary care is our highest mission. We pledge to provide the finest personal service and to create a warm, relaxed, professional environment for our clients and staff and to provide consistently high-quality care to our patients. The WVC mission is to fulfill our patient’s health needs and to address our clients concerns while crating a sense of family. 

Employee Promise

We pledge to work together with trust, honesty, respect, and integrity. To focus on our patients and clients and to satisfy any need they have. We are committed to nurturing each other’s talents to support personal growth and practice success. The practice team fosters a work environment that acknowledges the value of diversity, enhances the quality of life, helps individuals fulfill their aspirations and enriches the practice experience. 

Summary 

Performs general receptionist duties and develops a general understanding of veterinary terms, procedures, services, and medications. 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Can do attitude to all clients and staff.
• To greet visitors to the facility with a warm smile and friendly greeting and to make clients and staff feel welcome.
• Prompt Check-in and Check-out. Manage flow of clients no matter what station position you are at. 
• Prompt phone answering. Side work can wait! All incoming calls should be answered promptly. Personal conversations need to stop when phones ring or clients are present at the front counter. 
• To work with other team members as a team and back each other up no matter where you are stationed. 
• To answer client’s questions and direct them to the appropriate individuals when the answer is not obvious. DO no diagnose or assume anything about a patient’s illness or situation. If the owner is genuinely worried we should see the patient.
• To schedule appointments.
• Check with team leaders if add in appointments are necessary.
• To answer the telephone promptly and transfer calls to the appropriate individuals. 
• File charts back when finished with them.
• Check charts for next day appointments and make sure they are all accounted for. 
• Do end of the day check list.
• Cash drawer accuracy when invoicing out client charges. 

Clear, speaking voice for telephone answering.

Able to count money.

Computer literacy.

Pleasant personality to deal with clients.

Can show empathy and kindness and able to handle and diffuse certain situations that may arise. 

Friendly and kindness to others a must.