Receptionist

About Goosehead

Job Summary

The Receptionist plays an important role in the company’s continued growth and helps “deliver the wow” to our visitors, investors, candidates, and guests. As a member of this team, your primary responsibility will be overseeing the flow of the lobby of our headquarters in Westlake, Texas.

Principal Duties and Responsibilities

• Take a proactive approach when working with various department leadership to ensure that preparations are made for guests and trainees.

• Receive visitors at the front desk by greeting, welcoming, directing, and coordinating appropriately.

• Answer employee and visitor questions and emails, and provide them with the relevant information.

• Notify relevant employees when visitors arrive.

• Receive and sort daily mail/deliveries. Notify recipients of their delivery and ensure packages are relocated to designated staging area.

• Maintain office security by following safety procedures and controlling access via the reception desk.

• Process requests for new or replacement parking passes and building access badges for the Westlake office.

• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.).

Required Skills and Abilities

• Professional attitude and appearance; high level of professionalism and courtesy.

• Highly professional and effective interpersonal communication and collaboration with all departments and their leadership.

• Work well and maintain professional demeanor under pressure.

• Excellent organizational skills.

• Demonstrate a strong attention to detail and strong intellectual ability.

• Demonstrate strong problem-solving skills and initiative to resolve issues as they arise.

• Strong time management and multitasking skills, including ability to pivot and re-prioritize, depending on need.

• Work well in a team environment to promote innovation and positive morale.

• Willingness to take on additional responsibilities as the need arises.

• Proficient in technology, including Microsoft Office Suite.