Receptionist

Duties and Responsibilities:

Primary Job Functions:

• Cordially welcomes and receives patients and visitors upon arrival.


• Instruct patient regarding completion of forms.


• Records patient arrival on schedule while keeping appointments on schedule.


• Verify insurance, scan/copy insurance card, collect co-pay, provide receipt if necessary, and verify photo ID


• Enter updated patient demographic information


• At end of day, balance money, receipts and fee sheets


• Check reminder call report and follow up according to the protocol


• Scroll schedule for daily changes


• Practice appropriate charting methods


• Assist with resolving patient issues


• Will work with EMR (electronic medical records) to enter kiosk form and begin patient visit, and any other EMR duties assigned.

Secondary Job Functions:

• Call and/or send no show/cancellation letter to patient and/or primary care or referring physician.


• Assist co-workers with work, including working the dashboard reports in AthenaNet, recalls, medical records, assist with answering operator phone line, etc.


• Maintain proper functioning of office equipment


• Maintain updated magazines in lobby and exam rooms


• Disperse and send interoffice mail


• Open , dispense, and send all united states postal mail


• Maintains confidentiality of patient’s personal and financial information utilizing HIPAA guidelines and regulations.


• Attends all office meetings or in-service as required.


• Any other tasks as requested by the physician, practice manager, human resource manager and/or the office supervisor2

Knowledge, Skills, and Abilities:

• Knowledge of medical terminology


• Ability to communicate with diversified levels of patients, staff members, external providers and/or agencies.


• Ability to organize work material and/or charts to ensure accuracy of patient records


• Knowledge of modern office procedures and methods including telephone communications, office systems, and record keeping


• Knowledge of modern business communication, including style and format of letters, memoranda, minutes, and reports


• Skill to use a personal computer and various software packages, including internet experience.


• Skill to use a multi-line telephone system.


• Ability to establish priorities, work independently, and proceed with objectives with little supervision


• Ability to handle and resolve problems


• Ability to maintain confidentiality regarding health and financial information.


• Neat appearance, professional demeanor and pleasant voice.


• Fluent in English

Credentials and Experience:

• Must have high school diploma or equivalent


• Prefer 2 years’ experience working in a medical environment.

Special Requirements:

• Willingness to learn new tasks, be cross-trained within office, and be flexible with work load to help office flow, including assisting co-workers.


• Flexibility in working hours; willing to work occasional overtime.

Physical Demands:

• Applies the principles of body mechanics in lifting or moving charts, boxes, or equipment (occasional).


• Must be able to independently lift 25 pounds (occasional)


• Physical ability to retrieve and file records in a (6 to 7 shelf) file cabinet (frequent).


• Must be able to sit (frequent), stand (frequent), walk (frequent), stoop (frequent), bend over (frequent), and type on keyboard (frequent).


• Ability to communicate in person and by phone

Work Environment

• Medical office requiring some contact with adult patients