RECEPTIONIST
Varnum's main office in Grand Rapids is looking for a full-time Receptionist. This client-facing role combines traditional receptionist duties, hospitality responsibilities, and general office support, with cross-training in several areas to serve both internal and external clients.
ORGANIZATIONAL STATUS: This position reports to the Human Resource Coordinator. ROLES & RESPONSIBILITIES:
- Greet clients and guests in person or on a multi-line switchboard. Responsible for ensuring a positive experience.
- Use customer service principles, techniques, and skills to communicate with clients and guests.
- Schedule meetings and events using scheduling software.
- Make travel/hotel arrangements for Firm members.
- Ability to work with vendors and outside service providers.
- Responsible for keeping the reception area, supply storage, and other shared office areas on the different floors stocked, clean, and organized.
- Assist with ticket handling.
- May be asked to provide assistance during on-site evening events.
- May be asked to assist Human Resources/Marketing in planning events.
- Assist with setting up conference rooms for meetings and events. Some minimal lifting is involved along with the rearranging/moving of tables and chairs.
- Order meals for meetings and other office events.
- Provide general office support and other administrative tasks as requested.
- Follow security and safety procedures.
- Maintain confidentiality in all Firm and client matters.
QUALIFICATIONS & REQUIREMENTS: Education: High School Diploma or equivalent, emphasizing courses in English and math. Experience: Two years as a receptionist in a professional office environment with demonstrated communication and interpersonal skills and excellent attendance record. A hospitality background is a plus, but not required. Required Skills/Abilities:
- Polished professional
- Excellent customer service skills
- Effective interpersonal skills
- Effective communication skills, both written and verbal
- Strong listening skills
- Responsible
- Reliable
- Dependable
- Punctual
- Flexible
- Takes initiative
- Ability to meet priorities, deadlines and unforeseen needs
- Can multi-task with ease
- Attention to detail to processes/procedures
- Works well both independently and as part of a team
- Valid Drivers License
Preferred Skills:
- Demonstrated proficiency in computer applications, such as MS Office Suite and document management systems like iManage.
- Switchboard experience.
- Event experience a plus.
Hours:
- 8:00 a.m. to 5:00 p.m. Monday-Friday
- 100% in-person
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements. Job ID 286
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