Receptionist & Patient Care Coordinator

Job Title: Patient Care Coordinator - Facial Plastic Surgery

Overview: We are seeking a dedicated and personable Patient Care Coordinator to join our esteemed facial plastic surgery medical practice. The ideal candidate will be the first point of contact for our patients, embodying warmth, patience, and professionalism. This role demands exceptional communication skills, a friendly demeanor, and a proactive approach to scheduling and patient care. As a pivotal member of our team, you will ensure that every patient interaction reflects our commitment to excellence in care.

Key Responsibilities:

Phone Operations:

• Serve as the primary point of contact for all incoming calls, demonstrating patience, empathy, and attentiveness to patient inquiries and concerns.
• Manage high call volumes with efficiency and courtesy, ensuring that all calls are answered promptly and professionally.
• Provide accurate information regarding our services, procedures, and pre-appointment instructions to patients and prospective clients.
• Address patient questions, concerns, and inquiries with sensitivity and discretion, maintaining confidentiality at all times.

Appointment Scheduling and Coordination:

• Proactively schedule appointments for new and existing patients, optimizing the clinic schedule to maximize efficiency and patient flow.
• Utilize scheduling software and electronic medical records systems to maintain accurate appointment records and patient profiles.
• Conduct follow-up calls to confirm appointments, minimize cancellations, and mitigate scheduling conflicts.
• Coordinate with medical staff and administrative personnel to ensure seamless transitions between appointments and procedures.

Cold Calling and Patient Outreach:

• Engage in proactive outreach efforts to attract new patients and expand our client base, including cold calling and follow-up communications.
• Articulate the benefits of our services and treatment options to prospective patients, fostering interest and enthusiasm for our practice.
• Maintain detailed records of outreach activities, outcomes, and patient preferences to inform future marketing strategies and initiatives.

Administrative Support:

• Assist with general administrative tasks, including data entry, file management, and inventory control, as needed.
• Collaborate with team members to streamline office procedures, optimize workflow efficiency, and enhance overall productivity.
• Stay abreast of industry trends, regulatory requirements, and best practices in patient communication and customer service.

Qualifications:

• Previous experience in a medical office setting, preferably in a plastic surgery or dermatology practice.
• Exceptional interpersonal skills with a genuine passion for patient care and customer service.
• Proficiency in computer applications and medical office software, including scheduling and electronic medical records systems.
• Strong organizational skills with the ability to multitask and prioritize responsibilities in a fast-paced environment.
• Excellent verbal and written communication abilities, with a keen attention to detail and accuracy.
• Empathetic, patient-centric approach to patient interactions, with a commitment to maintaining confidentiality and privacy.
• Proven ability to work effectively both independently and as part of a collaborative team.

• 1 year of related experience in a related medical field
• Ability to master different types of technology easily
• Organization
• A flexible attitude
• Great communication skills
• Friendly personality
• Proficiency with GSuite
• Patience