Receptionist - Rehab Hospital York - Day/Evening

General Summary

Greets patients, vendors and other visitors and ensures that they are directed/escorted to the proper office/area. Operates a multiple-line telephone and routes calls to the appropriate person or location.

Shift

Part Time                                                                                                                                                                                                                                                             Monday through Friday = 7:00 AM to 8:00 PM

Weekends and Holidays = 8:00 AM to 8:00 PM

Duties and Responsibilities

Essential Functions:

• Provides assistance, guidance, and direction to patients and /or visitors. Ascertains the nature of their business; assists and/or directs patients and/or visitors to various locations in the building when appropriate. Calls for an escort when necessary.


• Provides excellent customer service assistance.


• Answers telephones, routes callers, takes messages and provides routine information to callers.


• Enters and/or retrieves data from established computer files using knowledge of various computer software applications.


• Assists with office operations, special initiatives and projects as requested.


• Maintains appropriate records, reports, and files as required.


• IF ASSIGNED TO YORK AND GETTYSBURG HOSPITAL RECEPTION AREA: Receives telegrams, messages, flowers, newspapers, and other items; notifies appropriate personnel. Verifies that patient has not been discharged; returns flowers delivered for discharged patients. Maintains log of items received; delivers or arranges for the delivery of items to patients and appropriate personnel.

Common Expectations:

• Maintains and follows established policies and procedures, objectives, quality assessment and safety standards.


• Participates in educational programs and inservice meetings.


• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.


• Sets a positive example of excellent service.


• Attends meetings as required.

Qualifications

Minimum Education:

• High School Diploma or GED Required

Work Experience:

• Less than 1 year Up to 1 month experience. Required


• 1 year Related work experience. Preferred

Knowledge, Skills, and Abilities:

• Excellent communications, interpersonal and customer relations skills.


• Basic computer skills.

Benefits Offered:

• Comprehensive health benefits


• Flexible spending and health savings accounts


• Retirement savings plan


• Paid time off (PTO)


• Short-term disability


• Education assistance


• Financial education and support, including DailyPay


• Wellness and Wellbeing programs


• Caregiver support via Wellthy


• Childcare referral service via Wellthy