Receptionist/Appointment Coordinator Call Center

Jim Coleman Automotive is seeking a friendly, professional, and customer-focused Receptionist/Appointment Coordinator to join our team. This role is responsible for handling inbound and outbound calls to schedule appointments for customers visiting the dealership.

The position also serves as the first point of contact for guests arriving at the dealership, greeting customers, checking them in for their appointments, and ensuring they are directed to the appropriate department.

This is a great opportunity for someone with strong communication skills who enjoys working with people in a fast-paced environment. No previous automotive experience is required - we will provide the training needed to be successful. Experience in customer service, hospitality, or call center environments is a plus.

Responsibilities:

• Answer inbound calls and schedule customer appointments


• Make outbound calls to confirm and set appointments


• Greet customers upon arrival and check them in for their scheduled visit


• Provide a professional and welcoming first impression for all guests


• Maintain accurate appointment records and customer information

Qualifications:

• Friendly, outgoing personality


• Professional appearance and demeanor


• Strong communication and organizational skills


• Ability to multitask in a fast-paced environment


• Availability to work evenings and some weekends

Benefits:

• Health insurance (medical, dental and vision)


• 401(k)


• Paid vacation


• SSL (sick leave)


• Paid holidays


• Disability


• Life Insurance

Applicants have rights under Federal Employment Laws

Family & Medical Leave Act (FMLA): https://www.dol.gov/agencies/whd/posters/fmla

Equal Employment Opportunity (EEO): https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal-poster

Employee Polygraph Protection Act (EPPA): https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf