Records Clerk (Passports) - C

Job Title

Pay Rate Min to Mid Range

Time Type

Summary

Duties and Responsibilities:

• Answers questions in person and by telephone, responds to inquiries and refers calls to other departments as appropriate

• Accepts, verifies, and forwards applications for passports to the United States Passport Agency.

• Examines documents to be scanned for legibility and sufficient recording and indexing information

• Adjusts scanning equipment to correct optical settings for exposure, density, and resolution

• Scans documents and monitors screen image to ensure proper recording

• Performs quality assurance on scanned and e-filed documents

• Performs research on active and inactive case files

• Performs data entry to initiate, update, and close case files of services such as protective and restraining orders, and withholding orders

• Prepares billing statements for copies and other services performed for the general public and routes to cashier

• Cashiers receipts and billing statement transactions

• Processes incoming and outgoing mail

• Makes plain, certified, and exemplified copies of legal documents

• Performs general clerical duties

• Performs related duties as required

Minimum Qualifications:

• Graduation from High School or General Education Development (GED) certificate; and two (2)  years general office experience; additional education in a related field may be substituted for experience

• Knowledge of basic office procedures; and knowledge of alphabetic and numeric file systems

• Skill in operating a personal computer, imaging equipment, and basic office equipment

• Ability to accurately enter data; ability to communicate effectively, both verbally and in writing; ability to deal with hostile or irrational individuals; ability to understand and follow verbal and written instructions; ability to effectively respond to customer inquiries and complaints; ability to establish and maintain effective working relations with co-workers, other County employees, attorneys and the general public; ability to accurately collect cash; ability to perform basic mathematical calculations

• Acts in the name of the District Clerk and shall perform all official acts as may be lawfully done and performed by such Clerk in person, pursuant to Section 51.303 of the Texas Government Code

• Must be bondable

• Must have legible penmanship

• Must secure and maintain a favorable background investigation by the District Clerk

• Must secure and maintain a pre-employment physical and drug screen

• May be required to work more than 40 hours during the workweek

Working Environment and Physical Demands:

• Constantly working in indoor conditions

• Occasionally moves items weighing up to 10-15 pounds

• Position frequently communicates with others; must be able to exchange accurate information

• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer

• Position needs to occasionally move about the office

• Must be able to remain in a stationary position

Working With Bexar County

Bexar County offers employees a competitive salary, retirement, and benefits. Many employee benefits are available to an employee’s spouse/plus one qualifying adult and dependent child(ren). Employee benefits are strategically designed to support an employee and family, work/life balance.

Employee Benefits | Bexar County, TX - Official Website

Bexar County is an Equal Opportunity Employer and committed to Workplace Diversity.

We are committed to providing equal opportunity for protected veterans and individuals with disabilities.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.