Recovery Administration Specialist

The Recovery Administration Specialist is responsible for carrying out clerical duties on delinquent consumer loans within a charged-off portfolio of accounts and for helping support collection efforts on the accounts in varying capacity.

** This is considered a hybrid role, with a combination of onsite work in Wausau, WI and remote work from home. The standard schedule is Monday through Friday, 8:00 a.m. – 4:30 p.m. **

Essential Functions

• Complete clerical duties for accounts, to include but not be limited to, answering phones, making phone calls, entering data, filling in forms, and keeping/updating records/spreadsheets

• Successfully negotiate with consumers or authorized third parties for payment in full, settlement, or monthly payments on accounts

• Provide support in skip-tracing accounts when necessary

• Manage third party placements and communicate with third party vendors regarding those placements

Required Education and Experience

• High School Diploma or GED equivalent required

• 2 years Customer Service and/or Administrative or Clerical experience required

• 6 months of collection experience preferred

• 6 months of administrative or clerical experience required

• Financial industry experience preferred

• Bilingual (English and Spanish) candidates preferred

• Attention to detail and accuracy required

• Excellent verbal and written communication skills required

• Proficient in the utilization of Microsoft Office Suite

• Ability to thrive in a fast-paced work environment

Physical Demands

While performing the duties of this job, the employee is frequently required to sit, stand, walk, visualize, talk, hear, and handle or touch objects or controls. The employee may occasionally lift, push, or pull up to 20 pounds.

This position is an office-based position where you must be able to sit for long periods of time. The employee will be working on a computer 90% of the time.