Recreation Manager

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

About our property:

Welcome to South Seas, a premier resort destination in the Pyramid Global Hospitality portfolio, located on the beautiful shores of Captiva Island, Florida. Featuring 279 guest rooms and over 7,000 sq ft of meeting and event space, South Seas spans 330 acres of coastal beauty, offering a truly unique setting for hospitality professionals.

At South Seas, team members have the opportunity to be part of a resort experience unlike any other, surrounded by pristine beaches, a thriving wildlife preserve, and a setting that showcases the best of Southwest Florida. From supporting memorable events to delivering exceptional guest experiences across the resort's diverse offerings, every role plays an important part in bringing the South Seas experience to life.

Joining our team means becoming part of a people-first culture that values teamwork, growth, and a passion for hospitality. Whether you're building your career in guest services, food and beverage, recreation, housekeeping, sales, or another department, you'll find opportunities to learn, grow, and make a meaningful impact. If you're looking for a rewarding career in a unique island setting, we invite you to explore the opportunities available at South Seas and apply today.

What you will have an opportunity to do:

Our Property:

Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise.

Our Core Values:

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

We offer a very competitive salary and generous benefits including:

• Medical, Dental, Vision Plans
• Paid Life Insurance
• Short- and Long-Term Disability
• Paid Time Off & Holidays
• 401(k) with 100% match up to 4%
• Commuter and Company-paid Toll Programs
• Daily Complimentary Meal

POSITION OVERVIEW

The Recreation Manager is responsible for the overall leadership, strategy, and daily operations of Sunset Beach and the Bayview Pool Complex, ensuring an exceptional guest experience, operational excellence, and a safe, engaging environment for guests of all ages. This leader oversees recreation programming, beach and pool experiences, team development, and daily operations while partnering closely with Food & Beverage and other resort departments to deliver a seamless luxury resort experience.

Reporting to the Director of Recreation, this position provides direct leadership to Recreation Supervisors and supports the management and development of Recreation Attendants.

KEY RESPONSIBILITIES

Leadership & Team Management

• Provide overall leadership, direction, and accountability for recreation operations at Sunset Beach and the Bayview Pool Complex.
• Directly manage and develop Recreation Supervisors, ensuring consistent execution of programming, service standards, safety protocols, and operational excellence.
• Oversee recruiting, hiring, onboarding, training, scheduling, coaching, and performance management for recreation team members.
• Establish clear expectations, performance standards, and accountability while fostering a culture centered on teamwork, engagement, professionalism, and exceptional guest service.
• Develop future leaders through coaching, mentoring, and succession planning.

Recreation Programming & Guest Experience

Under the direction of the Director of Recreation, oversee the planning, coordination, and execution of recreation programming, including:

• Family-friendly beach activities
• Poolside games and entertainment
• Kids programming and Camptiva activities
• Beach games, tournaments, and wellness activities
• Seasonal programming and holiday events
• Sunset celebrations and resort activations
• Special events designed to create memorable guest experiences

Ensure all programming is engaging, safe, inclusive, and reflective of the South Seas brand.

Continuously evaluate guest participation, feedback, and operational trends to enhance programming and create innovative experiences that encourage repeat visitation.

Serve as a highly visible leader throughout the recreation areas, interacting with guests, resolving concerns, and creating memorable moments through exceptional hospitality.

Beach & Pool Operations

• Oversee the daily operations of Sunset Beach and the Bayview Pool Complex.
• Ensure all recreation areas are clean, safe, properly equipped, and guest-ready throughout operating hours.
• Conduct routine inspections of recreation facilities, beach equipment, pools, furniture, cabanas, and activity areas.
• Coordinate with Engineering, Housekeeping, Landscaping, and Security to promptly resolve maintenance, cleanliness, and safety concerns.
• Ensure proper setup and presentation of recreation spaces while maintaining South Seas brand standards.

Cross-Functional Collaboration

• Partner closely with Food & Beverage leadership to coordinate guest experiences across pool, beach, and adjacent dining venues.
• Collaborate on special events, holiday programming, and resort-wide activations.
• Work with Guest Services and Marketing to promote recreation offerings and maximize guest participation.
• Support resort initiatives that enhance the overall guest experience and encourage repeat visitation.

Safety, Compliance & Risk Management

• Maintain a safe environment for guests and team members through consistent adherence to safety standards and operating procedures.
• Ensure recreation associates maintain required certifications, including CPR and First Aid.
• Train staff on emergency procedures, guest safety, and risk management protocols.
• Review incidents, ensure proper documentation, and implement corrective actions when appropriate.
• Maintain compliance with company policies and all applicable federal, state, and local regulations.

Financial & Administrative Responsibilities

• Assist in managing departmental labor, operating expenses, and recreation budgets.
• Monitor labor productivity and scheduling to align staffing with business demand and seasonality.
• Oversee inventory of recreation equipment, supplies, uniforms, and activity materials.
• Prepare reports related to programming participation, labor, guest satisfaction, and operational performance.
• Identify opportunities to improve efficiency while enhancing the guest experience.

Cross-Department Partnership

Collaborate effectively with:

• Food & Beverage
• Housekeeping
• Engineering
• Security
• Guest Services
• Marketing
• Retail
• Resort Leadership

What are we looking for?

Support resort-wide initiatives, signature events, holiday programming, and operational priorities while maintaining strong communication across departments.

Qualifications

• Minimum 3–5 years of progressive leadership experience in recreation, hospitality, resort operations, guest activities, or related fields.
• Previous leadership experience managing teams in a high-volume resort or hospitality environment preferred.
• Demonstrated ability to lead, coach, and motivate diverse teams.
• Strong organizational, communication, and interpersonal skills.
• Proven ability to manage multiple priorities while maintaining exceptional guest service standards.
• CPR and First Aid certification (or ability to obtain upon hire).
• Comfortable working outdoors in varying weather conditions.
• Flexible schedule including evenings, weekends, holidays, and peak business periods.

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. 

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment.

As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.

Compensation:

$60000

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$68000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.