Redhills Front Desk Staff (FT-Weekends Required)

Redhills Front Desk Staff - FT

Full-Time position - Weekends Required

Swing Shift (3pm - 11pm)

ORGANIZATION:Friends of Switchpoint is a non-profit organization that has been serving individuals, families, and veterans in Utah who are experiencing poverty and homelessness since 2014.OUR MISSION To empower those in need by addressing the underlying cause of poverty, providing a comprehensive plan, and supporting their journey to self-sufficiency.OUR VISION Every individual embodies their worth and value with self-esteem, hope and abilities restored, thriving in affordable housing.CULTURE VALUES:

• Kindness – Remember Kindness is Contagious!
• Connection – It’s why we’re here and what gives purpose & meaning to life!
• Kinship – We want you and those we serve to feel a sense of Belonging.
• Self-Worth – Treat people the way they can become w/True Value & Worth!
• Self-Reliance – Learn your role and take initiative!! We want “Fishermen”!

GUIDING PRINCIPLES:

• Golden Rule: To treat all people as we ourselves would wish to be treated.
• Positive Influence: To judge our effectiveness by the extent to which individual lives are saved & improved by the positive experience of the people we influence.
• Leadership: To lead by example, developing, promoting, and sharing new ideas and programs to help those experiencing homelessness.
• Authenticity: To do what we say we do.
• Transparency: To be open and honest in our relationships.

OUR MOTTO: It Takes All of Us to end homelessness. 

PURPOSE: Redhills is a permanent supportive housing community dedicated to providing stable and reliable housing for low-income and at risk individuals. Our goal is to offer a safe environment for our residents while offering supported services to the property management company.

The Front Desk Staff serve as a role model for the Switchpoint model, embodying our culture and values. By leading through example, they foster a positive and productive environment for both staff and tenants. The Front Desk Staff works to enhance tenant satisfaction while ensuring compliance with facility rules and capabilities.

Job Responsibilities:

• Understand and implement switchpoint’s mission and values and adhere to all policies and procedures
• Provide exceptional customer service to all guests of the facility
• Keep a daily log of all occurrences within the facility for each shift
• Actively listen to the needs of the residents and act to meet those needs appropriately.
• Report any resident concerns to case management and management.
• Complete perimeter checks around the building and walk-throughs in the building to ensure the safety and security of residents. Report to management and document any concerns.
• Handle security issues/complaints by involving either non-emergency dispatch or 911 for emergency/criminal services
• Make sure all visitors have checked in/out of property
• Make sure all visitors are off property by curfew
• Other duties as assigned.

Qualifications and Education Requirements:

• Previous experience working with homeless/mental illness individuals is highly preferred.
• Knowledge of domestic violence, mental health, and substance abuse issues
• Exhibits a positive and compassionate attitude, sensitivity, and the ability to work well with others in a close residential setting.
• Model positive behavior, appropriate boundaries, and the ability to use sound judgment during times of crisis.
• Excellent interpersonal, written, and verbal skills.
• Proficient in MS Office Suite and Google Docs

Full-Time Employee Benefits:

(Eligible 1st of Month after 60-days)

• Medical
• Dental
• Vision
• Life & Disability
• 401k
• EAP (Employee Assistance Program)

Compensation

Starting pay $16/hour

Full-Time position - Weekends Required

Swing Shift (3pm - 11pm)

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We value a diverse workforce.

"Employment may be contingent upon the successful completion of a background check in accordance with applicable laws and regulations and dependent on the position you are applying at Switchpoint."