Referral Clerk

Department:

SCMG Scotland Physician Network Administration - Administration Operations

Status:

Full time

Shift:

1st (United States of America)

Schedule Details/Additional Information:

• High School Diploma Or Equivalency (Ged) OPrevious Medical Office Experience Preferred.

• Associate Degree In Healthcare Administration Or Equivalent College Coursework Preferred.

Job Description:

1.Be competent in most recent version of Referral standard work. Keep in work area to reference.
2.Participate in monthly meeting to discuss workflow opportunites.
3.Participate in data for “Referral “ update for SPN Medical providers. Report to leader and keep he/she updated on referral delays / barriers to be passed on to providers.
4.Keep work area neat and clean.
5.Assist in securing area at the end of the day, ensuring that all doors are locked, and lights/office equipment are turned off.
6.Make referral appointments for patients as directed, providing the patient with all pertinent information needed regarding the referral per standard work.
7.Participate in reporting as directed by leader.
8.Maintain referral work ques to standard or communicate to supervisor if standards not met
9.Correct Referral Orders.
10.Update/ manage referrals in the Needs Authorization, Needs scheduling, and close loop work ques.
11.Schedule and manage Incoming Referrals by standard work to include referrals that cannot be completed due to patient barriers.
12.Complete Prior Authorizations as required.
13.Adhere to standard work for STAT, URGENT and ROUTINE referrals.
14.Performs other duties as assigned.

Careers

At Scotland Health Care System, we’re proud to employ a team of dedicated professionals who embody the Scotland Way.

Founded in 1946, Scotland Health Care System is a community-owned, not-for-profit organization serving Laurinburg, North Carolina. Our mission is simple yet powerful: to deliver safe, high-quality, compassionate, and sustainable health care to everyone in need.

We offer a full spectrum of services—including inpatient, outpatient, and emergency care—along with specialized programs in cancer treatment, cardiac care, surgical services, and women’s health.

Our culture is built on caring—for our patients and for our people. We believe that when we take exceptional care of our employees, they can provide exceptional care to our communities. That’s why we offer:

• Competitive compensation

• Family-friendly benefits including Paid Parental Leave and On-Site Childcare

• Flexible scheduling

• Exclusive savings programs

• Career growth and advancement opportunities

If you’re looking for more than just a job—if you want a meaningful career where you can make a difference—Scotland Health Care System is the place for you. Join our team today!