Referral Coordinator (Primary Role) & Front Desk Support

Join Child Health Associates in Auburn as a Full-Time Referral Coordinator, where you will play a key role in supporting patient care by managing and coordinating referrals for our pediatric patients.

This position is primarily focused on referral coordination, with cross-training to assist at the front desk as needed.

This is a great opportunity for someone who enjoys organization, communication, and working closely with families and healthcare providers.

You'll be part of a collaborative, patient-centered team where your work directly impacts the care experience for children and their families.

We offer a competitive salary and a comprehensive benefits package including Medical, Dental, Vision, 401(k), Life Insurance, Flexible Spending Account, and Paid Time Off.

What You'll Do

As a Referral Coordinator, your primary responsibilities will include:

• Coordinating patient referrals to specialists, including obtaining authorizations and ensuring all required documentation is complete


• Communicating with families regarding referral status, instructions, and follow-up appointments


• Verifying insurance requirements related to referrals and specialist visits


• Collaborating with providers and clinical staff to ensure timely and accurate referral processing


• Tracking and following up on outstanding referrals to ensure continuity of care

In addition, you will be cross-trained to support front desk operations, including:

• Greeting patients and families in a professional and welcoming manner


• Scheduling appointments and managing patient flow


• Answering phones and assisting with general inquiries


• Maintaining accurate patient records and ensuring confidentiality

What We're Looking For

To succeed in this role, you should have:

• Strong organizational skills and attention to detail


• Excellent communication skills (both phone and in-person)


• Ability to manage multiple tasks and priorities efficiently


• A compassionate, patient-focused approach


• Comfort working with insurance processes and administrative workflows (experience preferred but not required)


• Flexibility and willingness to assist front desk operations when needed

Previous medical office or referral experience is a plus but not required.

Why Join Us?

At Child Health Associates, we are committed to providing exceptional pediatric care in a supportive and team-oriented environment. This role offers the opportunity to grow your skills, contribute meaningfully to patient care, and be part of a practice that truly values its staff and community.