Referral Specialist

Join Our Team as a Referral Specialist!

Why Work With Us?

At One Health Ohio, we believe in fostering a positive work environment that prioritizes our team and our patients. Enjoy competitive benefits and a supportive workplace where your contributions truly matter!

Benefits:

• PTO and Paid Holidays


• No nights or weekends!


• Optional Medical, dental and vision plans


• 401(k) retirement plan


• Company-paid life insurance with/AD&D benefit


• Company-paid long-term disability plan


• Optional life insurance and short-term disability plan


• Optional Critical Illness Plan


• Optional Accident Insurance Plan

Essential Duties / Essential Job Functions:

• Functions as general office support in the clinical area and provides good customer service to all customers of ONE Health Systems, Inc.


• Responsible for ensuring that patient referrals and all related paperwork, data and tracking are completed on daily basis.


• Handles all phone calls appropriately in a timely manner.


• Appropriately records phone messages and ensures that the messages are tasked to the correct Provider.


• Responsible for ensuring that all relevant laboratory, testing results, office notes and patient correspondence are forwarded to Referral organization in a timely manner.  .


• Assists with monitoring tracking systems to ensure that results are received. IE: Pap, lab and referral. 


• Assists front desk with missed appointments that need to be rescheduled and documents in the patients electronic health record.


• Assists other departments such as front desk when needed.

Required Skills/Abilities:

• Ability to maintain confidentiality


• Preset a positive and professional attitude


• Planning and organizational skills


• Proficient in Microsoft Office (Word, Excel, Outlook)


• Ability to identify problems and to propose feasible solutions


• Ability to maintain accurate records


• Ability to enter and maintain data in various company software programs.


• Knowledge of company’s policies and procedures.


• Knowledge of modern office equipment, troubleshooting, practices, and procedures.


• Interpersonal/human relations skills


• Proficient telephone skills


• Time Management


• Attention to detail

Education and Experience:

• High school diploma or equivalent


• Patient check-in/out


• Completing new patient profiles


• Insurance information verification


• Sliding fee scale competency


• Healthcare experience desired


• NextGen experience desired


• CPR or ability to obtain

Physical Requirements

• Sitting in a normal seated position for extended periods of time


• Reaching by extending hand(s) or arm(s) in any direction


• Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard


• Communication skills using the spoken word


• Ability to see within normal parameters and hear within normal range


• Ability to move about

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. Employee is able to work at any OHO locations deemed necessary by OHO.