Referral Specialist - Urology - Full Time Days

Hours:  40 hrs/wk Monday-Friday 8am-5pm

Location:  IU Health Urology - Muncie 210 N Tillotson Ave, Muncie in 47304

The Referral Specialist is responsible for coordinating and managing incoming patient referrals to the practice. This role serves as a liaison between referring providers, patients, and clinical staff to ensure referrals are processed efficiently, medical records are obtained, and appointments are scheduled in a timely manner. The Referral Specialist helps create a positive patient experience while supporting continuity of care and practice growth.

Key Responsibilities:

• Managed inbound and outbound phone communications
• Scheduling patient appointments
• Collaborating with clinical staff and other departments

**Seeking candidates with strong clerical experience.  Previous customer service and medical office experience are highly desirable**

Requirements:

• Requires High School diploma or equivalent.
• Requires 2-4 years of relevant experience.
• Minimum one-year medical office experience or combination of extensive customer service work experience and education in insurance verification, patient registration, and medical terminology.
• Requires working knowledge of payer billing requirements, regulations, and the third party appeal and denial process.