Job Description - Referrals Clerk


  • Makes patient care referrals to outside agencies according to policies, procedures and responsibilities.
  • Documents all referrals and forwards referral documents to appropriate personnel / department.
  • Follows up the referrals in a timely manner to assure that appointments are made for appropriate care or testing.
  • Answers patient inquiries and takes messages for follow up.
  • Assists providers in completing all medical documentation needed to provide referral services following the specific procedure provided by Nurse Supervisor as to what needs to be sent to specific entities.
  • Participates in staff meetings and other meetings as instructed.
  • Maintains confidentiality within the workplace and within the community.
  • Handles protected health information in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
  • Adheres to the Mission and Values
  • Performs other duties as required and assigned.

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