About ARK Hospitality
At ARK Hospitality, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality.
We deliver results through strong leadership, proven systems, intentional culture, and a commitment to developing people. We believe outstanding guest experiences and owner results are achieved through operational excellence, accountability, and continuous improvement.
About the Opportunity
ARK Hospitality is seeking an experienced and results-driven Regional Director of Operations (RDO) to oversee a growing portfolio of select-service, extended-stay, and focused-service hospitality assets across South Georgia and Central Alabama.
This position provides executive-level operational leadership for a multi-property portfolio that includes branded hotels operating within both the Hilton and IHG family of brands, as well as a newer extended-stay lodging concept.
The Regional Director of Operations is responsible for maximizing operational performance, guest satisfaction, employee engagement, financial results, and brand compliance across the assigned region.
This role requires a strategic leader who is equally comfortable working with ownership, General Managers, sales leaders, revenue-management teams, and frontline associates.
Candidates should reside near, or be willing to relocate to, one of the following regions:
- Albany, Georgia Area
- Tifton, Georgia Area
- Montgomery / Prattville, Alabama Area
- Leesburg, Georgia Area
- Columbus, Georgia Area
Frequent travel between assigned hotels is required.
Position Summary
The Regional Director of Operations serves as the senior operational leader for multiple hotels and is responsible for:
- Driving financial performance
- Developing General Managers and property leaders
- Improving guest satisfaction
- Ensuring brand compliance
- Strengthening market performance
- Supporting revenue growth initiatives
- Creating accountability across the portfolio
The ideal candidate is a hands-on hospitality leader with experience leading multiple hotels and developing high-performing teams.
Key Responsibilities
Operational Leadership
- Lead and support multiple hotel General Managers and property leadership teams.
- Ensure consistent operational execution across all assigned hotels.
- Conduct routine property visits, inspections, and operational reviews.
- Develop and implement action plans to improve performance and guest satisfaction.
- Ensure compliance with company standards, franchise requirements, and regulatory guidelines.
- Oversee capital improvement projects, renovations, property maintenance initiatives, and operational upgrades.
Financial Performance
- Drive revenue growth, profitability, and financial accountability.
- Review property budgets, forecasts, labor costs, and strategic business plans.
- Monitor and improve key hotel performance metrics including:
- Occupancy
- ADR
- RevPAR
- GOP
- Labor Productivity
- Guest Satisfaction Scores
- Partner with General Managers and Revenue Management teams to create improvement strategies.
- Identify opportunities for operational efficiencies and cost control.
Team Development & Leadership
- Recruit, coach, mentor, and develop General Managers and leadership teams.
- Create a culture centered on accountability, ownership, learning, and performance.
- Support succession planning and leadership development throughout the region.
- Assist with recruiting efforts for key operational positions.
- Facilitate ongoing training and professional development initiatives.
Guest Experience & Brand Compliance
- Promote a guest-focused culture across all properties.
- Review guest feedback and satisfaction metrics regularly.
- Develop and execute service-improvement initiatives.
- Ensure compliance with brand standards and quality-assurance requirements.
- Lead corrective-action initiatives when standards are not met.
Sales, Revenue & Market Performance
- Collaborate with sales leadership to grow market share and revenue.
- Support business-development initiatives and strategic account relationships.
- Review market performance trends and competitor activity.
- Ensure sales, operations, and revenue-management teams are aligned on performance objectives.
Ownership & Stakeholder Relations
- Serve as a primary operational liaison to ownership groups and stakeholders.
- Present operational and financial performance updates.
- Lead portfolio review meetings and strategic planning discussions.
- Deliver performance analysis and actionable recommendations.
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