Regional Field Support Agent

Liaising with customers to troubleshoot and diagnose issues remotely

Answering calls out of hours on a rota basis

Applying fixes and performing maintenance tasks on customer EPOS systems

Training external or internal users of all levels to use our software and systems

Provide IT technical support and assistance to group employees.

Selling merchandise and other products to existing clients.

Excellent communication and customer -facing skills.

Self -motivated, able to use own initiative and confidence to question.

Effective team worker and able to deal and work with people of all levels.

Proactive with good problem -solving skills.

Excellent organisation and time management skills to meet set targets and deadlines

Working collaboratively with internal technical and project teams to solve customer issues

A competitive salary + Car allowance+ fuel allowance

33 days annual leave (inclusive of Bank Holidays)

Holiday exchange - Buy up to 5 days holiday each year

401k contributions

Health contributions