Regional Medical Front Office - Patient Service Specialist

Position: Regional Patient Service Specialist

Location: This position will require travel to different locations. Locations listed below: 

• Chardon
• Mentor
• South Russell
• Mayfield Village
• Solon
• Willoughby Hills
• Euclid
• Cleveland Heights
• Home Clinic: NovaCare Willoughby Hills, 34600 Chardon Rd Unit 8, Willoughby Hills, OH 44094

Type of Employment: Full-time

Schedule: Monday-Friday

Compensation: $15.00-$18.00/hour pending experience

When patients enter our outpatient physical therapy centers, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Join our East Side Physical Therapy Team!  This position will support our 7 Clinics throughout the Suburbs of Cleveland. Working with Novacare is the perfect place to have a career in the Medical Field.   While working with us, you should expect:

• Exceptional Training,
• A Dynamic Clinic Atmosphere
• A Great Team looking to grow and work with you
• Fun!   Interacting with patients from the community

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists! 

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Minimum Qualifications:

• High School Diploma or GED

Preferred Qualifications:

• Insurance Verification Experience
• 1 Year of Front Desk Experience
• Medical Office Experience 

Go Anywhere with Us! 1900 centers in 39 states offering internal movement

Equal Opportunity Employer/including Disabled/Veterans