Regional North Carolina Commissary Distributor

Working Hours: Monday-Friday 6:30AM- until work is completed

Facilities Covered: Cabarrus County Jail, Gaston County Jail, and Guilford County Jail

The Distributor is responsible for supporting the daily operations of the facility's commissary distribution and ensuring a high level of customer service in a secure environment. Reporting directly to the Site Manager, this position plays a key role in maintaining efficient operations, supporting facility staff, and ensuring inmates receive products and services in a timely and professional manner. 

 Acknowledgement: No inmate communication outside of the day-to-day operations. All communication traffic is monitored and recorded through our software, and any other third-party software the facility chooses to use. Any communication without management knowledge is grounds for termination. 

Essential Duties and Responsibilities

•Coordinate, prepare, and distribute commissary orders according to established schedules and operational standards.

•Verify order accuracy and ensure timely delivery of products to inmate populations.

•Report refunds, credits, and adjustments related to shortages, damaged products, or order discrepancies.

•Report equipment issues requiring advanced repair to the Site Manager and assist with service coordination if needed.

•Assist with maintaining accurate records of inventory, sales transactions, refunds, and equipment status.

•Assist with maintaining clean, organized, and secure work areas, ensuring proper handling and storage of company products and equipment.

•Build and maintain professional working relationships with facility personnel, demonstrating excellent customer service and responsiveness.

•Work safely and effectively within a correctional environment while maintaining compliance with all security requirements, facility regulations, and company policies.

•Assist the Site Manager with operational tasks, audits, inventory counts, and special projects as assigned.

Required Knowledge, Skills, and Abilities

• Strong organizational and time management skills.

• Ability to lift 30 to 50 lbs.

• Effective verbal and written communication skills.

• Ability to work independently with minimal supervision while following established procedures.

• Strong customer service skills and ability to interact professionally with inmates, facility staff, and

company personnel.

• Ability to maintain confidentiality and exercise sound judgment in a correctional environment.

• Basic proficiency with computers, mobile devices, and technology platforms.

Benefits 

• Paid weekly 
• Paid Time Off (PTO) 
• Full-time benefits (medical/dental/vision) after 60 days 
• Holiday Pay 
• Paid Bereavement Leave 
• Pregnancy and Bonding Leave 
• 401k match (after 6 months) 
• Uniform Tops provided 
• Tuition Reimbursement 
• Employee Referral Program 
• Free $50,000 Term Life insurance policy 
• Internal promotions and advancements