Regional Service Director West

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries.

WORKING AT ABBOTT:

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with high employer contribution
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists

WHAT YOU’LL DO

The Regional Service Director is responsible for managing and leading the business in the assigned geography (West.) This role focuses on profitably growing Core Lab’s market share in the United States through effective leadership of district service teams, guiding them to meet the strategic, tactical, and financial objectives of the Division.

• Implementation and installation of Abbott solutions at new client sites
• Leading the Technical Application Specialist team to develop correlation and method comparison studies for the Abbott assays
• Provide proactive and reactive service to all customers to ensure we meet and exceed customer up-time expectations
• Implements and executes Area and Regional Service and Support Strategy, service budget and resource planning.

MAIN RESPONSIBILITIES

• Execute strategy to drive efficiency of the field service teams to improve first pass fix rates, reduction of parts cost, and reduction of down-time events by leveraging our predictive tools and processes.
• Maintain and drive customer centric culture to ensure customer retention and satisfaction and improved renewal rates
• Demonstrated ability to lead executive level conversations at the c-suite with clients and internally.
• Establish strategies and actions to drive profitability improvements
• Ensure customer retention and satisfaction and improved renewal rates
• Lead and manage technical service team leaders to ensure strategy execution and goal achievement standardization and harmonization of service tools and processes
• Anticipate market trends and environmental forces and implement the necessary changes to meet customer needs
• Ensure adherence to compliance standards, guidelines and regulations.  Responsible for providing unique and differentiated customer experience and driving customer loyalty.  Also responsible for achieving reference-ability and retaining base business.
• Plan and monitor Area Customer Service budget and capital expenditure according plan
• Acquire, inspire and retain top talent to achieve a high level of competence; motivation and efficiency in order to secure sustainable profitability

MINIMUM QUALIFICATIONS

• Bachelors Degree in a technical discipline such as engineering, biological science, or Medical Technologist or equivalent industry experience.
• Experience working with IVD assay technology and prior laboratory management or clinical engineering experience preferred
• Experience managing people leaders is preferred

     

The base pay for this position is

$149,300.00 – $298,700.00

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Sales Support & Administration

     

DIVISION:

CRLB Core Lab

        

LOCATION:

United States of America : Remote

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Yes, 75 % of the Time

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)

     

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

     

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

     

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf