Regional Window Service Technician

Job Description

Time Type:

Role Details:

Time Type: Full Time

Starting Pay: $20 / HR

Job Location: 3194 IH35 N, New Braunfels, TX 78130

Job Summary:

The Regional Window Service Representative will assist customers by servicing, repairing, or replacing aluminum, vinyl, or wood windows.     

Supervisory Responsibilities:

• None.

Duties/Responsibilities:

• Travels throughout assigned area to service existing accounts by analyzing work orders, planning daily travel schedule, investigate complaints, conduct reliability tests on current and prospective products.
• Develops and maintains excellent customer relationships by investigating and resolving customer problems with product quality, installation, or maintenance requirements.
• Ensures quality customer service through personal interaction with contractors and retail customers.
• Analyzes assigned work orders to determine and plan the most efficient travel schedule to properly service retail and commercial customers
• Builds, repairs, and installs window screens as necessary to properly satisfy customer and management requirements.
• Repairs and installs glass window replacements as necessary. Makes service order calls as necessary to the assigned retail store or vendor of the product.
• Establishes and maintains a home-closing walk-through procedure, ensuring that all windows operate as required and appearance properly satisfies customer expectations.
• Documents and tracks a daily activity log of service and repair transactions that are made. Reports activity log on a weekly basis to the assigned supervisor or manager.
• Tracks and maintains expenses related to the position. Provides reports to management as required regarding these expenses.
• Tracks and maintains equipment and tools that are provided for the position.
• Establishes and maintains proper relationships with product vendors and vendor employees.
• Works with and through corporate, regional, and store management and employees to facilitate efficient customer service and response for products with residential and commercial customers.
• Supports all company promotional activities with appropriate training, staffing, merchandising, or selling assistance.
• Uses in-depth knowledge of product application to assist customers in selecting products. Coordinates product training or demonstrations for customers as needed.
• Recommends additions, or deletions, of products and merchandise to be sold in retail stores based on customer input and market activity.
• Coordinates efforts within assigned areas to assist in achieving store, regional, and company sales and profitability goals.
• Attends all store meetings and training sessions.
• Performs other related duties as assigned.

Required Skills/Abilities: 

• Excellent customer service skills.  
• Ability to carry out a series of instructions without constant supervision.
• Able to remain professional and courteous at all times.
• Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Knowledge of principles and processes for providing customers with personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Basic and intermediate knowledge of building products.
• Must have a current driver’s license and auto liability insurance.
• Frequent travel with occasional overnight travel is required.

Education and Experience:

• A high school diploma or equivalent is preferred.
• Previous experience installing and repairing windows is required.

Physical Requirements: 

• Prolonged periods of standing.
• The ability to quickly move hands, fingers, grasp, or manipulate objects in order to operate and/or repair windows.
• Must be able to lift up to 50 pounds at times, and occasionally lift/move up to 80 pounds. 
• May need to work overtime, nights, weekends, and holidays.
• The ability to perform repetitive movements over long periods.