Registration Coordinator

Primary Functions & Responsibilities

Maintain the registration desk, answer phone lines, and schedule appointments

Enter and update patient information, verify insurance coverage, obtain authorizations, and collect co-pays

Provide administrative support to providers as needed (e.g. filing, distributing dictation, etc.)

Provide general office assistance including purchasing of office supplies, maintenance of office equipment.

Coordinate with billing office on collections and balancing payments.

Serve as liaison between patients and the clinical staff and will work toward ensuring efficiency and excellent customer service.

Adhere to established procedures for appointment scheduling, intake, and record-keeping for all patients

Collect appropriate copays, payments on accounts and payments for cash and carry supplies and accurately posts to patient's account

Communicate with providers, medical assistants, financial counselors, patient resource coordinators and other support staff as needed

Demonstrate sound knowledge of insurance plan participation and ensures appropriate processing of insurance information

Manage telephone, fax, and e-mail requests in a timely and organized manner to ensure effective communication and excellent customer service

Ability to work flexible schedules to meet clinic needs

Knowledge, Skills & Abilities

Must be able to multi-task with a strong sense of responsibility and initiative

Strong written and verbal communication and interpersonal skills

Exceptional customer service skills and focus

Must be comfortable assessing situations and resolving or escalating as required

Able to establish/maintain effective working relationships with patients, staff payers and team members

Strong working knowledge with insurance authorizations, limitations/coverage, eligibility, billing, insurance regulations, insurance benefits and appeal processes

Must be able to understand and explain most insurance and billing questions as it pertains to the patient