Regulated Services Lead/Quality Technician

JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. A Fortune 500 company, JLL helps real estate owners, occupiers and investors achieve their business ambitions. In 2016, JLL had revenue of $6.8 billion and fee revenue of $5.8 billion and, on behalf of clients, managed 4.4 billion square feet, or 409 million square meters, and completed sales acquisitions and finance transactions of approximately $145 billion. At the end of the second quarter of 2017, JLL had nearly 300 corporate offices, operations in over 80 countries and a global workforce of more than 80,000. As of June 30, 2017, LaSalle Investment Management had $57.6 billion of real estate under asset management. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit www.jll.com.

The Site Regulated Services Lead/Quality Technician will have a primary focus on overseeing select site services which require additional oversight due to the regulated environment, including but not exclusive of GMP cleaning and pest control. The person in the role will strive toward innovation, assist in lowering cost of delivery and work with suppliers to integrate the service into operations while dramatically enhancing the customer experience.

The Regulated Services Lead will collaborate with Quality Assurance and the client to ensure effective participation in and adherence to quality programs. They will drive towards a higher level of cleanliness as well as achieve minimum scoring metrics as stipulated in both Client and Vendor contracts. The candidate will have a proven career history of successfully managing change and GMP/Quality experience. This position reports directly to the Site Facility Manager.

ESSENTIAL FUNCTIONS

• Understand and ensure compliance in GMP space
• Customer Focus: Be a true innovator and genuine service-oriented individual to continuously monitor established quality procedures and resolve internal quality issues and customer complaints concerning product and or service dissatisfaction.
• Communication: Directly interface, both verbally and written, with client vendors, and JLL Management
• Compliance: Stay current with all Client, Federal and State regulations/codes, comply with specifications, and ensure standards are met.
• Support Quality Assurance to include training, assigning tasks, performance appraisals, conducting investigations, assisting with CAPAs, and monitor procedures to ensure processes are completed in an efficient and safe manner, and within the scope of policies and procedures.
• Perform/support audits and prepare SOP’s and training materials.
• Provides information to Vendors, Facilities staff and Service Providers as required to ensure that quality assurance expectations are communicated, understood and followed.
• Inspections: Participate in the creation and implementation of inspections and other quality practices and procedures.. These inspections should serve as an assurance of quality as measured by client surveys.
• Provide leadership and direction to advance service quality and enhance the client partnership to continuously improve operations and influence the behavior of all employees.
• Supplier Performance Management: Deliver high quality, creative, and cost-effective solutions. Monitor work requests to trend vendor performance. Raise the bar in vendor quality and service while reducing overall costs.
• Work with IFM managers to hold vendors accountable for delivering high quality service per contract expectations, partnering with vendors to continuously improve service quality and improvement plans, and resolve/troubleshoot service issues at the site level.
• Analytical capability: Analyze trends and utilize data to anticipate and proactively address issues in the environment.
• Financial Acumen: Challenge year-over-year cost increases and proactively identify ways to reduce “process waste” and costs.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in Engineering, Mathematics, Science or another relevant field is desired but not required; experience in lieu of degree will be considered.
• 5 years of GMP or ISO 9000 experience in manufacturing.
• Experience in pharmaceutical manufacturing preferred.
• Must have proven, successful  GMP or Quality Compliance/Assurance experience working with vendors performing services in GMP space

GMP PEST CONTROL PROGRAM

• Proven capabilities on addressing and remediating pest sightings and investigations in a GMP Manufacturing Facility.
• Ability to establish rationales on Pest Control Best Practices.
• Ability to prepare and analyze Pest Control Trend Reports, subject to Regulatory Agency review.
• Experience in auditing GMP Pest Control Programs.
• Some knowledge in entomology and common insect behavior.

GMP | CLEAN ROOM JANITORIAL AND SANITIZATION PROGRAMS

• Strong Knowledge of Environmental Controls of GMP Clean Rooms.
• Strong understanding of Regulatory Expectations.
• Ability to recommend, frequency and propose recommended dilutions of cleaning detergents for specific needs and situations.
• Develop cleaning procedures, work instructions and log forms in compliance with regulatory expectations.
• Train on Cleaning Methods and Procedures.
• Proven capabilities on addressing and remediating investigations related to Environmental Monitoring excursions as it related to a cleaning/disinfection programs.
• Ability to recognize when a GMP Change Control is required when proposing new cleaning methods, detergents and consumables.

KNOWLEDGE, SKILLS, AND ABILITIES

• Must possess strong interpersonal skills with the ability to build rapport quickly
• Knowledge of Quality Engineering techniques, CMMS systems, and Quality Management Systems
• Exhibit excellent written and verbal communication skills
• Ability to analyze reports for the purpose of ensuring compliance with scope of work
• Excellent PC skills: proficient in all MS applications, especially Excel, Word, PowerPoint, Visio
• Speak, read and write fluent Englis

All your information will be kept confidential according to EEO guidelines.