Reimbursement Supervisor

 Job Title: Reimbursement Supervisor

Job Description

Summary

Oversees the daily operations of the reimbursement team, ensuring accurate, timely, and compliant processing of reimbursement activities. Provides leadership, guidance, and performance management to team members while supporting departmental goals. Assists the Manager in developing, implementing, and enforcing departmental policies, procedures, protocols, and best practices to improve efficiency, maintain regulatory compliance, and ensure high-quality service delivery.

Responsibilities 

• Train, mentor, and support new and existing employees on departmental processes, procedures, and best practices
• Assign, prioritize, and monitor daily workloads to ensure timely and accurate completion of team objectives
• Analyze reimbursement and operational trends, escalating findings and recommendations to the Reimbursement Manager as appropriate
• Research and investigate claims in response to internal and external inquiries, ensuring thorough and timely resolution.
• Participate in cross-functional meetings to evaluate, improve, and communicate reimbursement processes and procedures.
• Develop, maintain, and distribute standard and ad hoc reports to support operational performance, productivity, and strategic decision-making.
• Collaborate with clinics and internal departments to coordinate requests, resolve issues, and ensure effective communication and service delivery.
• Support departmental initiatives and contribute to process improvement efforts that enhance efficiency and compliance.
• Perform additional duties and special projects as assigned by the Reimbursement Manager or departmental leadership
• Maintain a clean and safe work environment
• Other duties as assigned

Requirements 

Education

• High school diploma or equivalent

Certifications/Licensure

• Certified Coder preferred, but not required

Experience

• Minimum of 3 years in experience in Healthcare Revenue Cycle
• Previous knowledge of Full-Cycle Revenue Management
• Knowledge of payers guidelines in regards of Reimbursement methods and timing
• Knowledge of HIPAA regulations

Technical Skills

• Proficient in the use of Microsoft Windows operating systems and related business applications
• Working knowledge of Epic electronic health record (EHR) systems preferred; ability to quickly learn and navigate healthcare software applications
• Superior knowledge of medical insurance billing practices and able to clearly explain to as needed
• Work in a fast-paced environment

Soft Skills

• Superior communications skills, both written and verbal
• Able to set priorities and meet deadlines
• Excellent customer service skills
• Strong organizational skills
• Ability to draw conclusions and propose ideas 

Physical Requirements

• Stand or sit for extended periods of time

This description is intended to provide only basic guidelines for meeting job requirements. Duties and responsibilities, experience, qualifications, skills, supervisory relationship, physical/mental demands, and environmental/ working conditions may change as needs evolve.

Base salary offers for this position may vary based on factors such as location, skills and relevant experience. We offer the following benefits to those who are benefit eligible (30+ hours a week):  medical, dental, vision, life and AD&D insurance, long and short term disability, 401k program with company match and profit sharing, wellness program, health savings accounts, flexible savings accounts, ID protection plan and accident, critical illness and hospital benefits. In addition, we offer paid holidays and paid time off.  

Illinois Bone and Joint Institute, LLC is an equal opportunity employer. All employment decisions are based on qualifications, merit, and business need, without regard to race, color, religion, age, sex, national origin, disability status, military or veteran status, sexual orientation, gender identity and expression, or any other characteristic protected by federal, state or local laws. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment.