Relationship Manager

Position Summary: This position is responsible for proactively serving new and existing Investment and Trust client needs through the administration and management of investment and trust programs; maintaining a book of client business ensuring the fiduciary standard is followed; developing new trust business and cross-selling bank products/services; and for supporting bank products and services.

Key Responsibilities: 

Trust and Investment Account Administration: 

•  Provide account management to investment and trust clients. 
•  Meet with clients regularly to determine their objectives, respond to questions, assist in problem resolution, offer proactive advice and recommendations and ensure consistent client satisfaction. 
•  Act as liaison between clients and other Investment and Trust Department and Bank personnel as necessary to address account issues and respond to questions.
•  Discuss new opportunities or customer problems with the other team members; make recommendations for follow-up action as appropriate.
•  Assist clients with a variety of personal and financial needs, including estate planning and financial planning. 
•  Monitor the status of an assigned group of accounts. 
•  Review account activity and take action as appropriate (e.g., overdrafts, cash needs, exception memos, etc.). 
•  Facilitate the payment of bills for trust and agency accounts in coordination with the Trust Administrator. 
•  Complete annual account reviews. 
•  Work with the trust investment team (FCI) as necessary to ensure that client objectives are met. 
•  Ensure that all reports and documentation are complete and up-to-date. 
•  Maintain assigned book of business and files to ensure compliance with departmental policies and procedures and applicable state laws. 

Trust Client Relations: 

•  Provide prompt, efficient, and accurate service in processing all customer requests. 
•  Respond to client inquiries and resolve client problems as appropriate. 
•  If client issues encountered are beyond the scope of the incumbent’s knowledge base or authority, the assistance and inclusion of the Trust Department Manager in the problem/issue resolution process is required.

Fiduciary and Personal Income Trust Tax Coordination: 

•  Ensure all aspects of personal and trust tax reporting is completed for assigned clients to ensure timely and accurate filing of all tax information. 

Trust Servicing Liaison: 

•  Work with the Bank’s trust operations servicing vendors to ensure high quality, accurate and timely client service. 
•  Work with Trust Investment Team (TIS) and Trust Administrator as necessary to respond to client needs.

Business Development/Cross-Selling Bank Services: 

•  Maintain and establish contact with potential clients through bank referrals and other community contacts within the Bank's market area through direct calls, business organization gatherings and other functions, to actively solicit new business.
•   Keep current on the Bank’s retail offerings. Inform prospects and clients of any new products and services offered through the Bank. 

Financial Planning: 

•  Prepare and present financial planning services to clients and prospects as appropriate. 
•  Work with department Certified Financial Planner (CFP) to present plans if certification is not held. 

Administrative Support:

•  Prepare Request for Proposals (RFPs), Act as back up to the Trust Administrator responsibilities. 
•  Comply with all Federal and State banking and trust regulations and all Bank and department policies and procedures.
•  Meet or exceed objectives and standards for Trust Relationship Manager performance.

Support Bank Products/Services: 

•  Maintain knowledge of current Bank products and services.
•  Actively utilize as many Bank products and services as possible in order to fully understand their features and benefits and to be able to communicate effectively with customers and prospective customers.

Community/Public Relations:

•  Actively participate in community organizations and events. Represent the Bank in the community. 

Other Duties: 

•  Demonstrate reliable attendance and punctuality. 
•  Handle telephone inquiries and provide information to vendors and other departments in a professional and courteous manner.
•  Attend and participate in Bank meetings. 
•  Attend internal and external training to improve skills and knowledge relevant to the trust assistant position. 
•  Understand and fully comply with Kennebec Savings Bank’s Core Values.
•  Perform other duties as required. 

Positions Reporting to This Position:

•  None

Education/Experience Required:

•  5 plus years demonstrating progressively more responsibility and experience in Investment Management or Trust administration. 
•  Familiarity with investments through education and or experience.
•  Financial planning experience and certification desirable.
•  Bachelor of Science with focus on finance or business preferred.
•  Must be able to deal with people in a confidential, supportive and professional manner in person via email and by telephone.

Other Requirements:

•  Must be able to read and work with computer printout reports.
•  Must be able to spend extended periods working at a computer.
•  Must be able use the telephone to converse with customers; must be able to communicate clearly by telephone; must have good listening ability and skills.
•  Must have strong written communications skills, including letter-writing ability.
•  Must be able to prioritize and organize workflow; must have good attention to detail; must be able to handle multiple jobs.
•  Must have the ability to think through a problem, following proper steps in finding resolution.
•  Must have a high degree of ethics and maintain confidentiality of customers and accounts.
•  Must be friendly, courteous and sensitive to the needs of customers and coworkers.

Salary Range: Compensation for this position is based on knowledge, skills, experience, and demonstrated competency within the role.

Developing - Minimum: $72,882

Proficient - Midpoint: $100,219

Exceptional - Maximum: $$127,556