Relationship Manager

POSITION SUMMARY

As a Relationship Manager (RM), you are responsible to prospect, develop, and manage customer relationships in your market location. As part of this process, evaluate the credit-worthiness of customers to present for approval for lines of credit, letters of credit, commercial loans, credit cards, or any other bank credit products. This position also has a heavy emphasis on gathering non-interest-bearing commercial deposits. This role is highly visible in the Bank and requires a high level of professionalism and self-awareness. In this role, you are required to be extremely flexible to meet the overall demands of the department and ultimately the Bank.

JOB REQUIREMENTS

• High school diploma or equivalent required


• Bachelor’s degree or equivalent of a four-year, post-secondary education preferred


• Five years of qualifying related experience and/or training required

COMPETENCIES

• Possess strong business development skills


• Possess excellent communication skills and detail-oriented


• Ability to be sales and service-oriented


• Possess a positive attitude and be a team player


• Ability to handle confidential information


• Present as professional in appearance, dress and attitude


• Possess a strong attention to detail


• Possess strong people skills and communicate professionally to various levels of staff


• Ability to listen and identify the needs and wants of a customer


• Possess initiative while being self-driven and results-oriented


• Possess proficient knowledge of Bank products and services

DUTIES AND RESPONSIBILITIES

• Function as part of the Relationship Manager team and back up Portfolio Managers (PM) and Relationship Manager Assistants (RMAs) as needed


• Responsible for the continuous total asset growth of their loan portfolio (you have ownership of each loan transaction to ensure progress & decision)


• Identify and achieve all production goals


• Identify and achieve targets for customer calls


• Conform portfolio to asset quality standards adhering to policy guidelines


• Comply with all regulatory issues


• Recognize and refer credit request outside the scope of authority to the appropriate individual


• Work with the respective Market President, Chief Banking Officer, and Commercial Credit Officer in determining loan structure, pricing, and development of credit relationships


• Prepare and execute a structured calling program in the respective area focusing on all Bank products


• Maintain a strong knowledge of all bank products to successfully sell Cash Management solutions to clients


• Provide corporate services to professional and commercial arena in respective market


• Assure all loan documentation is accurate and complete prior to loan closing


• Assure that the total percent of classified loans will not exceed targeted goals


• Assure past due percentage of total outstanding loans does not exceed targeted goals


• Assure charge-off percentage of total outstanding loans does not exceed targeted goals


• Lead and participate in customer calls


• Identify and promote deposit relationships to augment their loan relationship


• Attract deposit relationships, when there are no other relationships with the Bank


• Participate in civic/community activities


• The RM, PM, & RMA work together as a team in scheduling time out of the office to ensure no negative customer impact


• Maintain compliance with regulations and bank policies and procedures, including the Bank Secrecy Act (BSA) and the Office of Foreign Assets Control (OFAC) requirements


• Consistently support, uphold and model the organization’s core values and standards


• Complete other duties as assigned as determined by management to be reasonable and beneficial

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is regularly required to communicate effectively with customers, prospective customers, management, and employees, both individually and in front of a group. Regular use of the telephone and email for communication is essential. Remaining in a stationary position for extended periods of time is common as is traveling to meet with customers/prospective customers in various locations in the community. Must be able to accurately gather and process verbal and written information and properly prepare or inspect documents. Good manual dexterity is needed for the frequent use of common, and mobile office equipment, such as computer terminals, calculators, copiers and telephones. Occasional out-of-town or overnight travel may be required.