Relocation Coordinator

Job Summary

Key Responsibilities

• Plan and manage the temporary relocation of all households, working with ownership, property management, and the general contractor to set the move schedule based on the construction timeline.


• Meet with each household before relocation to understand their needs, such as household size, work and school schedules, language, transportation, and any reasonable accommodation requests, and plan each move around those needs.


• Prepare and deliver all required relocation notices on time, in the resident's primary language and in accessible formats when needed and keep proof of delivery.


• Keep residents informed through resident meetings, regular schedule updates, and a written notices, and be available to answer questions by phone, email, and in person.


• Coordinate all moves out and back, including movers, packing supplies, storage, and transportation if needed, and be on site on move days to handle problems as they come up.


• Walk units before and after each move and document the condition of units.


• Work with property management and ownership on any unit issues reported by residents after they return to their renovated units.


• Follow all relocation requirements that apply to the project, including CTCAC, HUD, lender, and investor requirements, Fair Housing laws, VAWA, and Section 504.


• Coordinate with and assist the property management and compliance teams with resident certifications.


• Keep a complete file and an up-to-date relocation log for every household, prepare regular status reports for ownership, lenders, and investors, and support audits and reviews.


• Treat residents with respect and patience, and respond to their concerns quickly.


• Attend weekly construction and ownership meetings, report on relocation progress, and flag delays or issues that could extend resident displacement or increase costs.

Qualifications

• A bachelor's degree in a related field is a plus.


• At least 2 years of experience in affordable housing, property management, relocation, social services, or a related field.


• Experience on a LIHTC rehab or syndication project with residents in place.


• Working knowledge of LIHTC and affordable housing programs.


• Strong organization skills and the ability to manage many households and deadlines at once.


• Clear, professional writing and speaking skills.


• Comfortable with Microsoft Word, Excel, and Outlook.


• Valid driver's license and reliable transportation.


• Experience with HUD-assisted housing (Section 8, RAD).


• Bilingual in Spanish is highly preferred.


• Relocation, fair housing, or tax credit compliance training or certification is a plus

Skills and Traits

• Patient, calm, and respectful with residents from many backgrounds.


• Good problem solver who can handle last-minute changes.


• Detail-oriented and careful with records and paperwork.


• Able to explain complex rules in simple terms.


• Keeps resident information private and confidential.


• Works well with contractors, property staff, and owners.

Work Environment

• Mostly on site at the property, with some office work.


• Active construction site; must follow all safety rules and wear required safety gear.


• Some early morning, evening, or weekend hours may be needed for resident meetings and moving days.


• Must be able to walk the property, climb stairs, and lift up to 25 pounds.