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Vignesh C
Technical Recruiter
KRG Technologies Inc
Phone: 661 367 8000 Ext - 405 | Email: vignesh.c at krgtech.com
• Hands on experience in BMC Remedy 7X/8X/9X.
• Comprehensive exposure to Action Request System (ARS).
• Development Experience in all ITSM Modules like Change, Incident, Problem, Work Order, SRM and SLM.
• Hands on Atrium Core.
• Experience in Installation of ARS, Atrium Core, ITSM, SRM and SLM.
• Good Knowledge on CMDB.
• ITIL Certified.
• Data load including Foundation and Asset data.
• Develops and enhances Remedy ITSM workflows.
• Assists in the development of system documentation on revised systems changes along with knowledge sharing across the program.
• Performs ITSM Remedy installation, testing and production support activities.
• Executes day-to-day BMC Remedy administration, maintenance, configuration, patches and upgrade tasks.
• Monitors and troubleshoots scheduled tasks and event logs for system, application, & security errors.
• Recommends strategies for upgrades and resource management.
• Helps to develop workflows that support business and industry best practices in Remedy IT service management.
All your information will be kept confidential according to EEO guidelines.
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