Admissions Counselor

Admissions Counselor

Location: United States (Remote)

Employment Type: Full-Time

Pay Rate: $21/hour + performance-based bonuses up to $42,000 annually

Benefits: Paid time off, sick leave, and holiday pay

Shift: 2:30pm-11:00pm (Monday-Friday)

About Akua Behavioral Health, Inc.

Akua Behavioral Health is a nationally recognized mental health and substance use disorder treatment organization for adults. Accredited by The Joint Commission, Akua upholds the highest standards of quality, ethics, and client care. Our team is passionate about helping individuals heal and rebuild their lives through compassionate, evidence-based treatment.

Position Overview

The Admissions Counselor plays a critical role in supporting new clients through the admissions and financial clearance process. This individual ensures every client receives timely access to care while maintaining accuracy, empathy, and professionalism in every interaction.

You will act as a key liaison between prospective clients, families, referral sources, and internal departments to facilitate smooth admissions and financial transparency.

Key Responsibilities

• Respond promptly to all inquiries about the facility and available programs within established timeframes.
• Build professional relationships with clients, families, and referral sources.
• Verify insurance benefits and confirm active coverage before admission. Communicate findings clearly to leadership, finance, and clients.
• Collaborate with clinical and admissions teams to ensure proper clinical fit and placement.
• Collect and review all referral and clinical documentation prior to admission when possible.
• Schedule and complete pre-admission assessments and communicate recommendations.
• Prepare and maintain accurate medical record documentation (e.g., facesheets, waivers, and financial packets).
• Obtain initial pre-authorizations for treatment in line with payer requirements.
• Admit clients into the EMR system and complete all admission documentation with accuracy.
• Provide clear financial explanations and ensure clients receive and complete all required forms.
• Demonstrate empathy, professionalism, and urgency in every client interaction.
• Recognize and respond effectively to client needs and concerns, ensuring immediate access to care and patient safety.

Qualifications

• Previous experience in admissions, client finance, or insurance verification preferred (behavioral health or healthcare setting ideal).
• Strong communication and organizational skills with the ability to multitask in a fast-paced environment.
• Compassionate, solution-oriented approach with a focus on client well-being.
• Proficiency in EMR systems and Microsoft Office Suite.
• High school diploma or equivalent required; associate or bachelor’s degree preferred.