Bilingual Customer Support Specialist (English/French-Canadian)

We are seeking a Bilingual Customer Support Specialist fluent in both English and French-Canadian to join a growing customer support team supporting warranty claims, general inquiries, and customer assistance across phone, email, and chat channels.

This is a fully remote opportunity for candidates located in Canada with excellent communication skills, strong customer service experience, and authentic French-Canadian fluency, including familiarity with Québécois expressions and conversational dialect.

The ideal candidate is professional, personable, detail-oriented, and comfortable handling customer interactions across multiple communication channels in a fast-paced environment.

Key Responsibilities

• Handle inbound customer support inquiries via phone, email, and live chat
• Assist customers with warranty claims and general product or service inquiries
• Provide clear, professional, and empathetic customer support in both English and French
• Accurately document customer interactions and case updates
• Troubleshoot customer concerns and escalate issues when necessary
• Maintain strong service quality and response standards
• Collaborate with internal teams to ensure smooth customer experiences

Compensation

• $13 USD p/hour
• Paid weekly

Technical Requirements (Essential)

To be considered, candidates must have their own laptop/computer and meet all technical requirements below:

• Windows 11 PC (Mac not supported)
• 16 GB RAM minimum
• Dual monitors
• Webcam and Headset
• i5 processor and higher
• Fibre internet with a wired Ethernet connection
• Backup power solution
• Microsoft Teams / Office 365

Applications that do not meet the minimum technical requirements will not move forward in the process.

Hiring Process

Our hiring process includes multiple stages to ensure the right fit for both the role and the client environment.

The process includes:

1. Resume review
2. Prescreen questionnaire
3. One-way video interview
4. First live interview via Teams on laptop/computer
5. Second interview via Teams on laptop/computer
6. Client interview via Teams on laptop/computer

Please note:

• Only candidates who complete both the prescreen questionnaire and one-way video interview will be considered for progression in the hiring process.
• All resumes must be submitted in English to be considered for this position.
• Interviews are only allowed to be conducted via laptop/computer

Requirements

• Native or near-native fluency in English and French-Canadian
• Strong preference for candidates with an authentic Quebecois dialect
• Previous customer service or customer support experience required
• Experience handling phone, email, and chat support is preferred
• Excellent verbal and written communication skills
• Strong listening and problem-solving abilities
• Comfortable working independently in a remote environment
• Reliable high-speed internet connection and professional remote work setup
• Ability to multitask and manage multiple customer interactions efficiently
• MUST BE LOCATED IN CANADA

Preferred Qualifications

• Experience with warranty claims or product support
• Experience working with North American customers
• Call center or contact center experience
• CRM or ticketing system experience