Chore Service Specialist

The Opportunity-Chore Service Specialist

The Chore Service Specialist at Phoenix Pro Management is responsible for performing specialized cleaning and environmental restoration services in residential settings, often under sensitive and high-risk conditions. This role requires experience in biohazard remediation and hoarding environments, combined with a high level of empathy, professionalism, and respect for clients. The Chore Service Specialist plays a critical role in restoring safe, livable conditions while supporting individuals with compassion and dignity.

Key Responsibilities:

• Specialized Cleaning Services: Perform deep cleaning and sanitation in challenging environments, including hoarding situations, biohazard conditions, and other high-risk residential settings.


• Biohazard Remediation: Safely handle and dispose of hazardous materials in compliance with all safety regulations and company protocols.


• Client Interaction: Engage with clients in a compassionate, respectful, and non-judgmental manner, recognizing the sensitive nature of the work.


• Safety Compliance: Adhere strictly to all safety standards, including use of PPE, infection control procedures, and environmental safety protocols.


• Assessment & Reporting: Identify site conditions, document before-and-after states, and communicate findings to internal teams.


• Escalation Management: Recognize and appropriately escalate complex or unsafe situations, including health risks, structural concerns, or client-related issues.


• Team Collaboration: Work closely with project coordinators and leadership to ensure alignment on scope, timelines, and outcomes.


• Efficiency & Execution: Complete assignments in a timely and thorough manner while maintaining high standards of quality and care.

Qualifications:

• Experience in biohazard cleaning, environmental remediation, or similar field (required).
  · Experience working in hoarding or extreme cleaning conditions (preferred).
  · CPR Certification (required).
  · Biohazard Certification (required).
  · Ability to pass Level 2 Background Screening (required).
  · Strong communication skills with the ability to navigate sensitive situations.
  · Demonstrated empathy, patience, and professionalism in client-facing environments.
  · Ability to work independently and as part of a team.
  · Physically capable of performing demanding cleaning tasks in challenging environments.


• APS Training

At Phoenix Pro Management we seek to hire those with similar values:

• Respect: We value and honor all stakeholders, treating them with dignity and understanding their unique needs. We actively seek feedback and engage in open dialogue to foster mutual respect and understanding.


• Compassion and Integrity: We empathize with the challenges our clients face and respond with integrity, providing reliable, high-quality solutions.


• Safety and Quality: We prioritize safety in our services, ensuring all environments are restored to safe, livable conditions.


• Innovation: We continuously improve our methods and approach to deliver better outcomes for those we serve.


• Open Communication: We foster a culture where communication is clear, respectful, and solution-oriented.

Phoenix Pro Management is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, gender, age, sexual orientation, disability, or any other legally protected status.