Client Services Project Specialist

About Us

We work closely with our candidates to ensure their career goals align with our clients’ organizations, culture, and opportunities. We look forward to helping you take the next step in your career.

Job Description

This is a remote position.

Paradigm is seeking a Project Attorney/Specialist to support our client, a global leader in legal services and settlement administration. This role is ideal for attorneys with a strong tax background who enjoy solving complex problems, communicating with customers, and delivering exceptional service.

The successful candidate will serve as an escalation resource for customer and class member inquiries, helping individuals navigate complex settlement and tax-related matters. A significant portion of this role involves communicating by phone and email, requiring excellent customer service skills, professional phone etiquette, and the ability to explain complicated concepts in a clear and empathetic manner.

Approved States

Arizona, Washington DC, Florida, Illinois, Kansas, Missouri, New York, North Carolina, Ohio, Oregon, Tennessee, Maryland, New Jersey, South Carolina, Virginia, Washington, Alabama, Colorado, Connecticut, Delaware, Georgia, Idaho, Indiana, Kentucky, Louisiana, Massachusetts, Michigan, Minnesota, Nevada, Oklahoma, Pennsylvania, Texas, Utah, Wisconsin

Benefits: Medical, dental, vision, life insurance, 401(k), PTO, and sick leave

Assignment lengths are estimated based on workload and project scope. Assignments may be extended based on business needs, quality, and productivity. Project durations may be longer or shorter than originally anticipated.

Responsibilities

• Respond to complex customer and client inquiries via phone, email, and written correspondence.
  
• Explain tax-related concepts and settlement processes clearly and professionally.
  
• Deliver exceptional customer service while handling sensitive and escalated situations.
  
• Serve as an escalation point for inquiries that cannot be resolved through standard processes.
  
• Collaborate closely with project managers, supervisors, clients, and internal teams.
  
• Develop, review, and maintain scripting, procedures, and workflow documentation.
  
• Monitor case activity and identify opportunities for process improvements.
  
• Implement supervisor and project manager feedback promptly and effectively.
  
• Resolve customer concerns with empathy, professionalism, and sound judgment.
  
• Ensure all assigned work is completed accurately, on time, and in compliance with project requirements.
  
• Maintain strict confidentiality while handling sensitive client and customer information.
  

Requirements

Required Qualifications

• JD from an accredited U.S. law school OR foreign law degree plus LLM required.
  
• Bar license is not required.
  
• Strong tax background required.
  
• Experience reviewing and discussing tax documentation and compliance requirements.
  
• Ability to understand and explain W-9, W-8BEN, and W-8BEN-E forms.
  
• Exceptional verbal and written communication skills.
  
• Strong customer service and professional phone communication skills.
  
• Demonstrated critical thinking and problem-solving abilities.
  
• Outstanding attention to detail and organizational skills.
  
• Strong computer proficiency and ability to learn technology-heavy applications quickly.
  
• Proficiency with Microsoft Word, Excel, Access, and Outlook.
  
• Ability to manage changing priorities in a fast-paced environment.
  
• Strong collaboration skills and a team-oriented mindset.
  
• Successful completion of education verification and background screening.
  

Top Skills

• Critical Thinking
  
• Attention to Detail
  
• Collaboration
  
• Problem Solving
  
• Tax Knowledge
  
• Customer Service Excellence
  
• Professional Phone Etiquette
  
• Verbal and Written Communication
  
• Technical Proficiency
  

Preferred Qualifications

• Experience with tax compliance documentation, including W-9, W-8BEN, and W-8BEN-E forms.
  
• Prior experience handling escalated customer inquiries.
  
• Experience de-escalating challenging customer situations.
  
• Experience supporting legal services, claims administration, settlement administration, compliance, or related industries.
  
• Ability to quickly learn complex case details and apply information effectively during customer interactions.
  

Benefits

Paradigm offers a comprehensive benefits package, including:

• Medical Insurance
  
• Dental Insurance
  
• Vision Insurance
  
• Life Insurance
  
• 401(k)
  
• Paid Time Off
  
• Sick Leave
  

About Paradigm

Want to love Mondays? It's possible when you love what you do.

Paradigm is a staffing solutions firm dedicated to connecting talented professionals with innovative organizations. We partner with leading companies across multiple industries and help candidates find meaningful opportunities that align with their career goals.

Paradigm Information Services is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other status protected by applicable law.