Collections Representative

Collections Representative - West Hills, CA, Monday to Friday, Between 7:00AM – 5:30PM PST

This position is Remote in West Hills, CA. Interested candidates should be located within commutable distance to the office at 8407 Fallbrook Ave West Hills, CA 91304.

Pay range: $20.44 - $26/hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

•    Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours 

•    Best-in-class well-being programs

•    Annual, no-cost health assessment program Blueprint for Wellness®

•    healthyMINDS mental health program

•    Vacation and Health/Flex Time

•    6 Holidays plus 1 "MyDay" off

•    FinFit financial coaching and services

•    401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service

•    Employee stock purchase plan

•    Life and disability insurance, plus buy-up option

•    Flexible Spending Accounts

•    Matching gifts program

•    Education assistance through MyQuest for Education

•    Career advancement opportunities

•    and so much more!

• Responsible for managing Third - Party AR by analyzing denied and un-responded claims
• Outbound calls to insurance carriers to appeal and check claims status
• Post explanation of benefits
• Coordinate with insurance carriers to reconcile / resolve any issues
• Familiar with explanation of benefits
• Maintain Compliance and HIPAA standards at all times
• Meet or exceed daily production standards by maintaining work list according to metrics
• Meet or exceed daily quality standards
• Perform other duties and functions as assigned
• Process insurance / patient refunds and adjustments
• Evaluate and respond to all emails request for any deposit issues in order to resolve in a timely matter

Required Qualifications:

• High School Diploma / GED 


• Must be 18 years of age OR older 


• Ability to create and modify spreadsheets within Microsoft Excel


• Ability to work between the hours of 7:00AM – 5:30PM PST from Monday – Friday

Preferred Qualifications:

• Medical Billing experience


• Familiar with explanation of benefits     

Telecommuting Requirements: 

• Reside within a commutable distance from 8407 Fallbrook Ave West Hills, CA 91304 with ability to come onsite for meetings  


• Ability to keep all company sensitive documents secure (if applicable) 


• Required to have a dedicated work area established that is separated from other living areas and provides information privacy     

Soft Skills:

• Ability to navigate on internet for researching purposes


• Problem solving, organization and interpersonal skills


• Ability to work independently and as part of a team


• Communication skills, both

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with the following laws if applicable, the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

Quest believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, information, assets, and products including sensitive information; accessing customer data or confidential information, and partnering and regularly working with or supervising other Quest employees and interacting with Quest customers.