Credentialing Business Unit General Manager

Title: Credentialing Business Unit General Manager

Location: US Remote

Salary: Base salary $227 - $284k

Bonus Target: 30%

Bonus Structure: To be aligned with the organization’s standard bonus policy and performance metrics.

 About PSI

 We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers.

 We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent.

 At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That’s why you’ll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle.

Learn more about what we do at: https://www.psiexams.com/

About the Role

The Credentialing Business Unit (BU) General Manager is an executive leader responsible for the overall performance, growth, and strategic direction of a defined business unit. This role owns full profit and loss (P&L) accountability and is responsible for delivering sustainable revenue growth, operational excellence, and market leadership. The BU General Manager serves as the senior-most leader for their business area, aligning cross-functional teams—including Sales, Product, Marketing, Finance, Technology, and Operations—around a unified strategy to achieve financial, customer, and organizational outcomes. 

This is a critical leadership position with direct impact on company performance and growth. The Business Unit General Manager will play a central role in shaping strategy, driving execution, and building a high-performing organization positioned for long-term success. 

Key Responsibilities 

• Own full financial performance, including revenue, cost structure, margins, and profitability 


• Establish and manage budgets, forecasts, and financial targets 


• Drive disciplined investment decisions and resource allocation to maximize ROI 


• Develop deep understanding of market trends, customer needs, and competitive landscape 


• Translate enterprise strategy into actionable business unit plans 


• Define market positioning and growth strategy 


• Drive execution across Sales, Product, Marketing, Operations, and Technology 


• Lead and align cross-functional stakeholders toward shared priorities 


• Build and lead a high-performing leadership team 


• Drive talent development, succession planning, and organizational growth 

Leadership Competencies 

• Strategic Thinking 


• Financial Acumen 


• Execution Excellence 


• Customer-Centricity 


• Decision-Making 


• Influence & Leadership 


• Change Leadership 

Knowledge, Skills and Experience Requirements

• 10–15+ years of progressive leadership experience 


• Proven track record of owning and delivering P&L performance 


• Experience leading cross-functional teams 


• Strong business, financial, and operational acumen 


• Preferred: MBA or equivalent advanced degree 


• Preferred: Experience scaling a business unit 

Key Performance Indicators (KPIs) 

• Revenue growth and profitability 


• Operating margin performance 


• Customer satisfaction and retention 


• Market share growth 


• Operational efficiency 


• Employee engagement 

Benefits & Culture

 At PSI, our culture is to be transparent and fair. That’s why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role.

In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes;

• 401k/Pension/Retirement Plan – with country specific employer %


• Enhanced PTO/Annual Leave


• Medical insurance – country specific


• Dental, Vision, Life and Short Term Disability for US


• Flexible Spending Accounts – for the US


• Medical Cashback plan covering vision, dental and income protection for UK


• Employee Assistance Programme


• Commitment and understanding of work/life balance


• Dedicated DE&I group that drive core people initiatives


• A culture of embracing wellness, including regular global initiatives


• Access to supportive and professional mechanisms to help you plan for your future


• Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities