Customer Booking Administrator

About the Position

We're looking for organized, customer-focused individuals to assist with booking requests, client communication, and the administrative details that help keep plans running smoothly.

As a Customer Booking Administrator, you'll work with clients to gather information, research available options, coordinate reservations, and keep important details organized throughout the process. You'll also assist with confirmations, changes, scheduling, and follow-up while helping provide a professional and responsive customer experience.

This position is a strong fit for someone who enjoys working with people, researching options, and managing details behind the scenes.

Previous experience is not required. Training and ongoing support are provided.

Your Day-to-Day

Responsibilities may include:

• Responding to customer inquiries and booking requests
• Gathering dates, preferences, budgets, and other relevant information
• Researching available options based on individual customer needs
• Assisting with reservations and scheduled arrangements
• Organizing confirmations, reference information, and important dates
• Providing customers with updates and next-step information
• Following up when additional information or decisions are needed
• Processing changes and adjustments to existing arrangements
• Maintaining accurate customer records using online systems
• Reviewing booking details before completion to help ensure accuracy
• Assisting with accommodations, transportation, activities, or other scheduled services when applicable
• Providing continued support throughout the customer process

What Will Help You Succeed

We're looking for individuals who demonstrate:

Strong Customer Service
You're approachable, professional, and comfortable communicating with different types of clients.

Attention to Detail
You understand the importance of names, dates, times, confirmations, and other important information being accurate.

Organization
You can manage multiple requests and keep track of what needs attention.

Follow-Through
When something is still pending, you make sure it doesn't get forgotten.

Resourcefulness
You're comfortable researching information and comparing available options.

Digital Confidence
You can work with email, web-based applications, calendars, and other online tools.

Independence
You're capable of managing your responsibilities in a remote environment.

Experience in customer service, reservations, scheduling, administration, hospitality, sales support, or client coordination can be beneficial, but it is not required.

What You'll Have Access To

• Fully remote work environment
• Flexible scheduling
• Structured onboarding and training
• Ongoing resources and team support
• Online systems and tools
• Opportunities to develop customer service and administrative skills
• Experience with booking and reservation processes
• Continued growth opportunities based on performance and consistency

This Role May Be a Good Match If You

Enjoy helping customers find options that meet their needs.

Like researching and organizing information.

Are comfortable keeping track of dates, reservations, and confirmations.

Prefer a role with a mix of customer interaction and behind-the-scenes work.

Enjoy solving routine problems and helping plans come together.

Want to develop experience in customer service, bookings, reservations, administration, or client support.

Eligible Locations

Applicants must be located in an eligible region, including:

United States, United Kingdom, Mexico, Spain, Australia, or select LATAM regions.

Hiring Process

Applications will be reviewed to identify candidates who align with the position.

Selected applicants will be invited to a live informational meeting where we'll provide a detailed overview of the company and Customer Booking Administrator role.

Topics will include:

• Position responsibilities and expectations
• Customer and booking processes
• Compensation structure
• Training and available resources
• Ongoing support
• What to expect moving forward

A Q&A portion will be included at the end so applicants can ask questions and better understand the position before deciding whether they would like to continue in the process.

Apply

If you're organized, dependable, comfortable working with customers, and interested in a remote position involving booking support, reservations, customer service, research, and coordination, we encourage you to apply.