Customer Success Representative

ArcLight Consulting, an Addison Group Company, seeks a highly motivated and talented Customer Success Representative looking to expand their career with a growing dynamic consulting company. The role will focus on helping our clients complete System Administration of their Oracle HCM or ERP Cloud applications.  

• Perform the documented procedures necessary for effective and efficient operations for our customers Oracle footprint


• Provide Upgrade Support, Advanced System Monitoring, and Daily Operational Assistance


• Complete light triage and ticket tracking for our customers as necessary


• Ensure all system administration tasks for the customer are handled within active shift


• Navigate required systems to log appropriate My Oracle Support service requests


• Execute Test Strategy and analyst test results


• Maintain documentation of test results


• Respond quickly to customer requests for escalations


• React to system or process issues by contacting responsible technical contacts or reporting problem to Service Delivery Manager


• Apply and maintain quality standards of Customer Success Product Offering
   

Skills & Requirements:

• Excellent interpersonal, communication and presentation skills


• Self-motivated and able to plan work effort and manage priorities


• Ability to effectively work in a remote model with clients and peers


• Associate degree in Computer Science, Business or equivalent


• Can be based anywhere in the US


• Minimal travel may be required as per need basis