Disaster Case Manager

Company Background:

Civix Consulting Group (CCG) is a professional services and technology firm with office locations and projects throughout the United States. Our portfolio includes projects within urban planning, housing, economic development, community engagement, disaster recovery, mitigation, and grants management. 

Position Description:

CCG is currently seeking candidates for Case Manager positions to assist disaster-impacted homeowners in the state of Texas as they recover from the severe storms of 2024, including Hurricane Beryl. Case Managers will assist program applicants by explaining the specific federally funded program options available and helping applicants navigate the program eligibility process. 

Location:

Case Management positions will be located on-site within several areas of Texas, specifically program centers in the Houston and Dallas metropolitan areas. Some travel to satellite locations to assist homeowners may be required and mileage to those locations will be reimbursed. 

General Responsibilities 

• Maintain familiarity with all program requirements in addition to state and federal regulations.
• Assist potential applicants by informing them of the program requirements.   
• Assist applicants by explaining the necessary documentation to participate in the program.   
• Review applications to ensure completion and preliminary eligibility.   
• Analyze information, develop spreadsheet reports, and verify information.    
• Research issues and coordinate with senior staff as necessary to resolve barriers.
• Manage caseload while communicating with individuals via phone and email.    
• Prepare, upload, and maintain all electronic correspondence and documentation for program activities, including electronic note-taking.   
• Coordinate and communicate effectively with disaster-impacted individuals and colleagues.   
• Maintain familiarity with disaster impacts and assistance available to individuals impacted by disasters.    
• Manage files throughout the program lifecycle.    
• Provide support to other team members as necessary.     
• Identify, analyze, and solve problems.    
• Maintain a positive attitude and a high degree of flexibility.     
• Effectively manage time and multitask.

Experience:

• 1 or more years’ experience with large-scale recovery programs is required.
• Prior experience working with disaster-impacted individuals or in housing is preferred.  

Education:

• A bachelor’s degree from an accredited college or university is preferred.