Field Service Engineer

Responsibilities:

• Perform
  commissioning activities, including design reviews, preparation of test
  procedures and reports, and on -site testing of UPS systems and related
  equipment.
  
• Conduct
  preventive maintenance, emergency response, equipment start -up, and field
  modifications when not involved in commissioning projects.
  
• Collaborate with
  technical support teams to troubleshoot and resolve equipment maintenance
  or operation issues.
  
• Participate in
  the development of Methods of Procedures (MOPs) to ensure efficient and
  standardized processes.
  
• Consult with
  supervisors on unusual problems and developments, seeking guidance and
  support when needed.
  
• Work from a
  home -based location, coordinating activities with the team and maintaining
  effective communication.
  
• Provide
  exceptional customer service and maintain high -quality interactions with
  clients.
  
• Prepare detailed
  Field Service Reports promptly and accurately.
  
• Utilize hand
  tools and test equipment proficiently to perform maintenance and repair
  tasks.
  
• Offer proactive
  recommendations to clients to enhance system performance and reliability.
  
• Be available for
  on -call duty and work flexible hours, including nights and weekends, as
  required by project demands.
  
• Travel within
  the regional coverage area is expected, and national travel may be
  necessary for emergency response situations.
  

Qualifications:

• Preferably 3 -5+
  years of experience in UPS field service with the ability to troubleshoot
  down to the component level on various equipment such as UPS, batteries,
  PDU’s, STS, etc.
  
• Strong knowledge
  of UPS equipment manufacturer specifications and general computer hardware
  and software applications.
  
• Excellent verbal
  and written communication skills and exceptional customer relations
  abilities.
  
• Resourceful,
  independent, and able to work with initiative to complete tasks
  effectively.
  
• Ability to
  handle physical requirements of the job, including repeated bending and
  lifting of up to 100lbs during certain procedures.
  
• Familiarity with
  third -party UPS systems (Emerson/Liebert/Vertiv, APC/MGE/Schneider,
  Eaton/Powerware/PDI) is advantageous.
  
• Technical degree
  from a reputable institution (DeVry, Lincoln Tech) is a plus.
  
• Prior experience
  in the military or as a military veteran with electrical/mechanical
  expertise is highly valued (Navy nukes: EMN, ETN, MMNs, SeaBees, Army:
  Power Generation, Air Force: Power Production, Generator Techs, Maritime,
  Coast Guard, etc.).
  
• Possession of a
  clean driving record.
  
• Willingness to
  travel regionally and nationally for emergency situations.