Field Service Technician

Legrand has an exciting opportunity for a Field Service Technician to join the Data Center Power and Control Team. This role is responsible for performing field service installations, repairs, and supporting all installation operations. Monitor and oversee assembly teams for the successful conclusion of projects. Diagnose and resolve issues that arise on site and coordinate with the engineering and customer service functions to satisfy customer needs.

LOCATION:  US Remote

• Install, troubleshoot, and provide routine maintenance for products to ensure proper function
• Responsible for providing technical consultation and installation assistance to on-site personnel or contractors
• Provide customer pre-consultation, site readiness preparation, startup monitoring, and assist with training installation personnel
• Responsible for inspecting and assembling delivered equipment and to ensure proper installation
• Inspect all operating parts to ensure proper operation within expected tolerances
• Determine causes of operating errors and take action to remedy issues and document corrective actions
• Interact with internal and external project managers during field projects
• Offer clear and professional interactions with customers regarding project status throughout the project lifecycle
• Build customer relationships through solution-oriented communications and service, providing on-site and remote support
• Network with integration technicians, site owners/managers, and contractors to address technical issues
• Maintain records of customer issues and report them as necessary
• Determine tools and resources needed for projects
• Support production in the factory when not traveling
• Other duties as assigned

Education:

• High School diploma is required; Associate or technical degree is preferred

Experience:

• Minimum of 3 years of relevant experience is required
• Experience with installations or construction is required; data center installation experience is preferred

Skills/Knowledge/Abilities:

• The ability to travel extensively within the US, particularly within the Northeast (approximately 50 percent of the time), and occasionally on short notice is required
• Ability to use basic hand tools, including but not limited to screw guns and ratchet sets, is required
• Must be self-motivated and self-directed and able to work independently
• Must have good organizational and time management skills, close attention to detail, and be able to effectively handle multiple priorities
• Must have strong customer service orientation and be able to work in a team-based environment
• Ability to think strategically and lead execution on strategy
• Must possess strong analytical skills and the ability to identify trends and establish proactive corrective actions
• Must have excellent verbal and written communication skills and be able to communicate effectively across all levels of the organization
• Must be an effective listener, able to extract necessary information and validate understanding
• Strong computer proficiency with Microsoft Office 
• Capable of lifting 40 lbs.