Remote Full-Time Permanent Customer Experience Specialist

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Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!

Are you passionate about helping others and delivering exceptional customer service? We’re looking for enthusiastic individuals with flexible, open availability (days, evenings, nights, and weekends) to join our Customer Care team!

About Us

Signet Jewelers is the world’s #1 specialty jewelry retailer, known for our “People First” approach. We’re all about world class customer service, continuous learning, and empowering our team members at every level.

The Role

As a Customer Experience Specialist, you will be the first point of contact for customers calling into our Contact Center. You’ll help support iconic brands including Kay, Jared, Zales, Peoples, and Banter, ensuring every customer leaves the interaction feeling valued and supported.

Responsibilities

• Provide professional, courteous, and grateful assistance on every telephone call

• Deliver exceptional, personalized resolutions tailored to each customer’s needs

• Maintain accurate records of interactions and transactions

• Multitask confidently—documenting, researching, and engaging with customers in real time

• Demonstrate strong phone etiquette and represent Signet positively at all times

• Meet or exceed expectations for production, call efficiency, schedule adherence, and quality

• Manage escalated concerns with empathy, patience, and professionalism

Qualifications

• Previous customer service or client support experience

• Strong verbal and written communication skills

• Ability to multitask with accuracy and attention to detail

• Basic proficiency in data entry, Microsoft Word and Excel, with competency in basic mathematics

• Analytical mindset to interpret feedback and continually improve

• Bilingual skills (especially Spanish) are a plus

Why You'll Love Joining Our Team

• Join an inclusive, diverse culture where you matter

• Work safely and comfortably from home—we provide all necessary equipment

• Competitive starting pay of $16.50/hour, plus seasonal overtime opportunities

• Employee discounts

• Bilingual Spanish differential pay available (must pass speaking/writing assessment)

• Up to 6 weeks of paid training, plus ongoing coaching, and development

• Opportunities for cross-training (e.g., chat support)

• Earn referral bonuses when your recommended hires complete 60 days!

• Comprehensive healthcare, dental, and vision insurance to keep you and your family covered

• Generous 401(k) matching after just one year to help secure your financial future

Apply Today! If you’re passionate about delivering remarkable customer experiences and want to grow your career with an industry leader, we’d love to hear from you!

Interviews will be conducted via Microsoft Teams (camera-on; recorded for quality). Please ensure Teams is installed prior to your scheduled interview. More details will be provided upon selection.