Healthcare Production Support Lead

Job Summary

Our Greater Philadelphia area client is looking for an Healthcare Production Support Lead. Step into a role where your leadership, technical depth, and healthcare impact truly matter—own critical clinical systems, guide a high‑performing global team, and be the person who keeps mission‑essential data flowing when it counts most, for an organization that is leading the Payer space (Population Health Management, Medicaid/Medicare).

Position Description:

·         Monitoring and hands-on coding most of the day to ensure the issues are working well.

o    60% Production Support/Monitoring

o    40% Development in .Net and SSIS as needed

·         Oversee production stability, high‑priority workflows, and time‑sensitive operations, including early‑morning through evening processing and SLA‑critical activities

·         Partner closely with business groups, compliance, and customer‑facing teams to understand needs, lead conversations, and drive issue resolution and system improvements

·         Provide guidance to offshore production support teams responsible for clinical, PHM, and MCO application ecosystems

Required Skills:

·         7+ years experience must be able to be both technical and functional – monitoring, and also debugging code.

- 60% Production Support/Monitoring

- 40% Development in .Net and SSIS as needed

·         Hands-on experience with SSIS, .NET, C# for modification to code as needed

·         Production Support for incident resolution

·         Understand technicalities of batch interfaces

·         Excellent communication – to report up to leadership in a proper format

·         7+ years working with healthcare technology platforms

·         Understand SOPs, create SOPS (Standard Operating Procedures)

·         Work with the appropriate team to make sure these issues get resolved

·         Experience with data integrations, ETL pipelines, and real‑time system interactions

·         Strong SQL capabilities, solid analytical thinking, and the ability to collaborate with engineering teams to diagnose and resolve technical problems

·         Proven experience guiding onshore/offshore staff, communicating effectively with business stakeholders, and working within structured SDLC and Agile environments

·         Available any time from 7am to 10pm during the time that jobs are running

Bonus Skills:

·         Azure Cloud experience highly preferred