Intelligent Automation Engineer

The Intelligent Automation Engineer is a hands-on individual
contributor responsible for the full lifecycle of document intelligence and AI
solutions. The role discovers client needs, recommends practical approaches,
configures and integrates platforms, supports production environments, and
improves solution performance and supportability. The engineer works directly
with clients, vendors, sales, presales, project management, delivery, and
support teams. The role supports all document intelligence and AI platforms
offered by the company. Current primary platforms are Info Input and PSIcapture.
The technology portfolio may evolve as business and clients need change.

JOB
RESPONSIBILITIES

• Conduct presales discovery on document types,
  volumes, business processes, integrations, and security requirements, and
  translate findings into end-to-end solution designs, requirements, acceptance
  criteria, estimates, implementation plans, and statement of work input
  
• Conduct presales discovery on document types,
  volumes, business processes, integrations, and security requirements, and
  translate findings into end-to-end solution designs, requirements, acceptance
  criteria, estimates, implementation plans, and statement of work input.
  
• Deliver product demonstrations and proofs of
  concept that validate technical feasibility, business value, and fit against
  the client’s current and future state.
  
• Communicate options, tradeoffs, risks,
  dependencies, and recommendations to business and technical audiences, and
  recommend approaches for classification, extraction, validation, workflow
  automation, content governance, human review, and future-state modernization.
  
• Implement, administer, and optimize the Document
  Intelligence and AI platforms Marco offers, including additional or successor
  platforms as the portfolio evolves.
  
• Configure document classes, capture workflows,
  extraction profiles, recognition settings, confidence thresholds, validation
  rules, exception handling, routing, exports, and processing queues.
  
• Use approved optical character recognition,
  artificial intelligence, and generative artificial intelligence technologies to
  support document classification, extraction, summarization, metadata
  enrichment, comparison, validation, and knowledge retrieval.
  
• Build secure integrations with enterprise
  content management, Microsoft 365, collaboration, enterprise resource planning,
  customer relationship management, and database systems using approved
  integration methods.
  
• Extend solutions through supported scripting,
  interface, and reusable component options when platform configuration cannot
  meet the requirement, and direct substantial custom software development to
  appropriate specialist resources.
  
• Plan and execute upgrades, migrations,
  environment assessments, production cutovers, testing, parallel validation,
  post go-live stabilization, and transition to support.
  
• Optimize solutions for accuracy, throughput,
  reliability, traceability, maintainability, exception handling, security, and
  supportability.
  
• Apply responsible artificial intelligence,
  privacy, security, auditability, confidence scoring, human validation,
  monitoring, lifecycle management, and cost awareness to all delivered
  solutions.
  
• Own advanced support tickets across the full
  installed customer base, including unfamiliar, legacy, client-specific, and
  vendor-implemented environments.
  
• Resolve issues spanning capture, optical
  character recognition, artificial intelligence, workflow, infrastructure,
  authentication, data quality, performance, and integration.
  
• Perform root cause analysis, own incident and
  escalation management, coordinate vendor escalations, communicate status and
  resolution to customers, and drive prevention of recurring issues.
  
• Serve as a trusted technical advisor through
  discovery sessions, architecture discussions, workshops, and production
  readiness reviews.
  
• Provide technical guidance to sales, presales,
  project management, delivery, support, and vendor teams, mentor team members,
  and contribute to technical standards and best practices.
  
• Produce solution designs, configuration
  workbooks, test plans, deployment guides, support procedures, operational
  runbooks, knowledge articles, and client-specific configuration documentation.
  
• Deliver client and internal training and
  knowledge transfer, and build reusable templates, accelerators, standards,
  estimation tools, and delivery patterns that improve consistency and speed
  across engagements.
  
• Maintain current technical expertise across the
  supported platforms, including any required certifications, and monitor
  emerging tools, frameworks, and best practices.
  
• Attend required company and departmental
  meetings.
  
• Act in accordance with Marco policies and
  procedures as set forth in the Employee Handbook.
  
• Perform other related duties as assigned.
  

• Associate or Bachelor’s degree in Computer
  Science, Information Technology, Information Systems, Business Systems, or a
  related field preferred, or an equivalent combination of education,
  certifications, and hands-on technical experience.
  
• Preferred experience includes client-facing
  design, configuration, implementation, integration, testing, deployment,
  production transition, and advanced support of document capture, intelligent
  document processing, enterprise content management, workflow automation, or
  AI-enabled business solutions.
  

• Working knowledge of document classification, extraction,
  confidence thresholds, validation, exception handling, workflow, export, and
  document lifecycle management.
  
• Working knowledge of generative artificial intelligence,
  language models, prompt design, retrieval augmented generation, and
  human-in-the-loop validation.
  
• Experience with representational state transfer application
  programming interfaces, web services, software development kits, SQL,
  databases, scripting, and file exchange.
  
• Preferred: hands-on experience with Info Input or
  PSIcapture, or with comparable document capture and intelligent document
  processing platforms such as Tungsten/Kofax, Kodak Alaris, or ABBYY.
  
• Preferred: experience with M-Files or a comparable
  enterprise content management platform, and with Microsoft Power Platform.
  
• Preferred: experience with Azure AI Document Intelligence,
  Azure AI services, Azure OpenAI, Azure AI Search, private or local language
  models, vector databases, enterprise search, and artificial intelligence
  orchestration frameworks.
  
• Preferred: experience with Python, C#, JavaScript or
  TypeScript, PowerShell, or Java, along with source control, DevOps, release
  management, automated testing, monitoring, and secure configuration management.
  
• Strong troubleshooting and analytical skills, including root
  cause analysis across complex, multi-vendor, and unfamiliar client
  environments.
  
• Strong communication and facilitation skills, with the
  ability to explain technical options, tradeoffs, and risks to both business and
  technical audiences.
  
• Strong documentation and organizational skills, with the
  ability to manage multiple concurrent client engagements and competing
  priorities.
  
• Strong client-service orientation, with the ability to work
  independently, exercise sound judgment, and escalate matters requiring business
  direction.
  

Requirements

Should be
willing to accept a long-term work-from-home arrangement.

Should be
amenable to a permanent night shift schedule.