Internal Ops Coordinator - Lab

This is a remote position.  Candidates must reside within 50 miles of office location at 115 Gibraltar Road, Horsham, PA 19044. 

Shift is as follows:

• Sunday & Monday 10:00am - 6:30pm


• Wednesday - Friday 3:30pm - 12:00am


• Off Tuesday & Saturday

The responsibilities, tasks, and duties of the jobholder might differ from those outlined in this job description and other duties may be assigned as part of the job. 

• Leads by example. Has a high sense of integrity. Acts in a consistent manner and is always conscious of his/her impact on others.


• Document any escalation and report any unresolved problems to the Call Center Supervisor and, or Field Supervisor


• Notifying area managers of any issues that have surfaced due to tech error/dispatcher error or complaint from a facility.


• Taking client calls and handling account issues when applicable.


• Continuously observes queue activity to ensure all available agents are signed in and ready to take a call.


• Assists in conducting monitoring, coaching and development sessions providing both positive and constructive feedback.


• Monitors agents and provide training when appropriate.


• Monitors the CarrolltonSupervisorDesk (or other designated) email account. 


• Sends updated Attendance notifications to the leadership team.


• Monitors the On-Call Supervisor phone as needed.


• Maintains discipline and order in the work environment.


• Solicits other departments for assistance with incoming calls when volume or hold times are high.