TITLE: IT Trainer/Content Developer

LOCATION: Georgia/ Hybrid

MINIMUM EDUCATION: Bachelor’s degree in IT, related field, or equivalent experience.

REQUIRED EXPERIENCE: + years

INTERVIEWS: Either Web Cam or In Person 

Under broad supervision, conducts IT application training classes and develops/updates content for training materials. Owns assigned tasks.

 

Complete Description:

The Client is seeking a candidate who can travel to District and Area Office locations in District 1 (Gainesville), District 2 (Tennille, GA), District 3 (Thomaston GA), and/or District 6 (Cartersville) to conduct on-premise classes several times a month and conduct classes remotely online through Microsoft Teams. The job will be to deliver IT training to Client staff (adult learners) on custom Client IT developed and Commercial-Off-The-Shelf (COTS) applications. Client will train the candidate in these products. Candidate will deliver training for desktop, web, and mobile applications. Candidate will work with Client users to identify training needs, courses, and content. Candidate will publish training schedules/course offerings within Client Learning Management System (Oracle/Workday), administer learner enrollments/testing/completions, assign grades/scoring or awarding of certifications. Candidate will send and review training surveys to obtain feedback to improve training delivery and Client IT products. Candidate will collaborate/develop relationships with Client business units to increase class enrollments and address technical needs. Candidate will also facilitate vendor or contractor delivered training. The candidate will develop/update/maintain IT training content. They will compile information to create PowerPoint presentations, IT Trainer Guides, Quick Reference Guides, User Manuals, Storyboards, Videos, and/or Computer Based Training. Candidate will engage technical staff to develop training content. Client highly desires a candidate who can develop training content using Microsoft Word, Microsoft PowerPoint, TechSmith Camtasia, Adobe Captivate, and/or Articulate 360/Storyline. Candidate will complete recordkeeping for tracking time/activities, timecards, performance indicators, and ensure submitted data is accurate. Candidate will be working as a team member within the IT organization of Client and report to a Team Leader/Supervisor. The IT Training Team is composed of IT Trainers, Instructional Designers and a Team Leader. The team delivers training statewide on ~40 applications. Training courses cover a variety of transportation topics such as contract administration, material testing, construction inspections, asset management/maintenance, and emergency operations. 

 

·         Microsoft Office and Office 365 applications Required 5 Years 

·         BA/BS in in communications, teaching, IT or similar field; or Associate Degree w/2 yr of IT experience; or IT Certifications w/4 yr IT experience Required 4 Years 

·         Work experience in IT technical training or with computers, technology, IT applications/systems, and/or end user client support. Required 4 Years 

·         Excellent verbal and written English language communication, presentation, and teaching skills Required 5 Years 

·         Extensive knowledge of Google Analytics usage and website reporting a plus. Required 

·         Able and flexible to travel within the State of Georgia to provide scheduled in-person training classes 1 Year Required   

·         Work experience in developing role-based end user training content for IT applications/systems 4 Years Highly Desired 

·         Experience in instructional design, visual design, storyboarding, writing instructional text, audio scripts/video scripts 2 Years Highly Desired 

·         Adobe Captivate 2 Years Highly Desired 

·         TechSmith Camtasia 2 Years Highly Desired 

·         Articulate 360/Storyline 2 Years Highly Desired 

·         Microsoft Teams 1 Year Highly Desired 

·         Work experience with maintaining training records within an LMS 1 Year Highly Desired 

·         Oracle LMS/Workday LMS Nice to Have 

·         Familiarity with ServiceNow Nice to have