Jira Administrator

Connection has a fantastic opportunity through our Technical Staffing division for a Jira Administrator. This is a contract position working remote with benefits. This role will focus on optimizing Jira environments, supporting project management teams, and building scalable workflows and automations. The ideal candidate is hands-on, collaborative, and able to transfer knowledge effectively to internal teams.

Must be a U.S. Citizen. We are unable to sponsor or take over sponsorship of an employment visa at this time.

• Administer and optimize Jira Cloud environments, including configurations and ongoing system enhancements
• Design and implement Jira automations to streamline workflows and improve team efficiency
• Create and customize Jira projects, including issue types, workflows, permission schemes, and screen configurations
• Partner closely with Project Management teams to gather requirements and deliver tailored Jira solutions
• Troubleshoot system issues and provide ongoing support to Jira users
• Document configurations, processes, and best practices
• Cross-train internal team members (Merlin Lab employees) on implemented solutions and system usage

• 5+ years of experience as a Jira Administrator
• Strong expertise in Jira Cloud, including automations and advanced customizations
• Proven experience with project setup and configuration (workflows, schemes, permissions, issue types, etc.)
• Ability to collaborate with PM teams and translate business needs into technical solutions
• Excellent communication and documentation skills
• Experience training or mentoring end users and internal teams
• Must be a U.S. Citizen