National General Adj

• Examines claims forms, policies and endorsements, client instructions and other records to determine coverage.


• Ability to manager complex claims and other personnel including adjuster team experts and consultants.


• Ability to provide successful succession planning, mentoring and assisting losses with other staff.


• Investigates claims or directs personnel in local branch in doing so by interviewing claimants, witnesses and other interested parties; by obtaining official reports, by inspecting physical damage, by comparing claim information with evidence and/or by consulting with experts.


• Sets estimate loss values for clients.


• Prepares reports by collecting and summarizing information required by client, local, state and federal government and by Crawford & Company.


• Communicates adjustment recommendations to appropriate parties after determining liability.


• Controls claim costs.


• Recommends litigation when appropriate.


• Presents evidence and serves as an expert witness at legal proceedings.


• Maintains company reputation and insurance product integrity by complying with federal and state regulations and corporate quality standards.


• Maintains professional and technical knowledge through continuing education.


• Makes sales calls to solicit new business.


• Ability to acquire and develop client relationships that result in nominated accounts and business development.

• Requires two years college or an equivalent combination of education and experience; bachelor's degree preferred.


• Previous experience adjusting complex property or liability claims. General experience level in excess of 10 years handling claims or working within industry segment.


• Excellent knowledge of interpretation of insurance coverages, customs and practices.


• Good verbal and written communication skills.


• Excellent attention to detail.


• Strong analytical and mathematical ability.


• Strong organizational and interpersonal skills.


• Basic computer knowledge.


• Must be licensed as required by state and local jurisdictions. Must have a valid driver's license. Must complete designated courses while in position in order to advance.


• Completion of GTS qualification questionnaire is required for position of NGA.

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