Project Director

Institute for Healthcare Improvement

Project Director 

About IHI 

The Institute for Healthcare Improvement (IHI) is a leading, globally recognized not-for-profit health care improvement organization that has been applying evidence-based quality improvement methods to meet current and future health care challenges for more than 30 years. IHI provides millions of people in health care with methods, tools, and resources to make care better, safer, and more equitable; convenes experts to enable knowledge sharing and peer-learning; and advises health systems and hospitals of all sizes in improving their systems and outcomes at scale. IHI's mission is to innovate and lead transformational improvement in health and health care worldwide.

Position Summary:

As an integral IHI team member, the Project Director is responsible for the successful planning and execution of a portfolio of projects. The Project Director leads the project team, faculty, Improvement Advisors, and Sr. Sponsor to deliver the most effective and efficient programs, projects, and services to improve health and health care outcomes worldwide. 

IHI is building a pipeline of experienced US-Based Project Directors for future opportunities. We seek leaders with expertise in driving improvement and transformation across health care systems and communities. 

Areas of interest include: 

• Health Equity 

• Quality Improvement 

• Patient Safety 

• Workforce Safety & Wellbeing 

• High Reliability 

• Health System Transformation 

• Population Health 

• Improvement Science 

If you have experience leading complex health care initiatives and are interested in future opportunities with IHI, we encourage you to submit your resume for consideration. 

Position Responsibilities:

Responsibilities include but are not limited to the following:

Project Leadership 

• Define and prioritize project objectives for projects, ensuring alignment with client needs and organizational goals. 

• Monitor project progress, deliverables, and risks, escalating major concerns to the SPD as needed. 

• Act as the primary liaison with project stakeholders, maintaining clear and consistent communication. 

• Collaborate with the PMO to allocate resources effectively, ensuring efficient project execution. 

• Identify and document potential risks, recommending mitigation strategies to the SPD. 

• Evaluate project performance against predefined metrics, ensuring timely and high-quality deliverables. 

• Ensure adherence to organizational quality standards and client expectations for assigned projects. 

• Implement approved change requests, ensuring alignment with project scope and goals. 

• Support the transition of project deliverables to operational teams, documenting lessons learned for process improvements. 

Content Development 

• Lead the creation of high-quality deliverables, such as reports, presentations, frameworks, case studies, and client-ready materials. 

• Develop or customize template toolkits, guides, and resources to support client implementation of consulting recommendations. 

People Leadership 

• Provide guidance and mentorship to project team members, fostering collaboration within the context of assigned projects. 

Position Knowledge, Skills and Abilities:

• Extensive knowledge of public health and/or health care domains relevant to IHI's mission. 

• Understanding of project management frameworks, resource planning, risk management, and quality assurance. 

• Awareness of QI methodologies and how they apply to consulting or project execution. 

• Expertise in creating concise, compliant, and audience-specific reports, stakeholder updates, and project summaries for health care systems, government agencies, and other audiences. 

• Understanding the basics of RFPs and grant proposals, including their structure and key success factors. 

• Ability to guide and inspire project teams without formal authority, fostering a collaborative and high-performing environment. 

• Ability to produce high-quality project deliverables, including frameworks, toolkits, and case studies. 

• Strong interpersonal skills to build trust and maintain long-term client relationships. 

• Engaging presentation and discussion facilitation skills for diverse stakeholders, using storytelling, data visualization, and interactive techniques to drive decision-making and build consensus. 

• Ability to align project objectives and outcomes with IHI and the customer's strategic goals. 

IHI Values and Culture

• Commitment to IHI Values of courage, love, equity, trust and impact


• Commitment to equity, anti-racism, and the improvement of societal systems

Position Qualifications:

Required

• Bachelor's degree in relevant field or equivalent experience  

• 3-5 years of leading project teams that has included meeting deadlines within budgetary constraints and reporting out progress and updates to stakeholders. 

• Familiarity with Quality Improvement (QI) methodologies or frameworks 

Preferred

• *5+ years of experience within: 

• Health care delivery systems (i.e., clinical, administrative, quality, safety, etc.) 
  OR


• Population Health related organization/role, including experience in health equity, population and public health, or other health related settings

• *Formal training and experience applying QI methodologies and frameworks 

• *Advanced Degree, certification, or medical licensure in relevant field 

• Additional Language Fluency 

*Highly Preferred

Physical Attributes:

• Ability to Sit for Extended Periods: Capability to work at a desk for long durations


• Manual Dexterity: Proficiency in using a computer, including typing, mouse handling, and other office equipment


• Visual Acuity: Ability to read and view a computer screen for extended periods


• Hearing and Speaking: Clear communication over phone and video calls


• Environment Setup: Access to a quiet, professional home office setup conducive to focused work and virtual meetings


• Lifting: Occasionally requires lifting up to 25 lbs as needed

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list or comprehensive inventory of all duties, responsibilities, skills, and qualifications required.

At IHI, we are inspired to do our best work and be our best selves by leaning into our values and uniting in our vision to create a future in which everyone has the best care and health possible. We ensure that people feel valued and supported in meaningful ways, as demonstrated in our total rewards package that features competitive compensation, medical, dental and vision coverage, life and disability plans, FSA plans, matching 401k contributions, generous time off including vacation time, sick time, and other special programs to support employee wellbeing.

IHI is proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex or gender, marital status, national origin or ancestry, disability, veteran status, military service, age, sexual orientation, gender identity, genetic information, crime victim status, political belief, and any other protected class under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation to complete our application, please let us know. Veterans are encouraged to apply.