POSITION DESCRIPTION

Position Summary:

The Provider Enrollment & Network Management Specialist is responsible for coordinating organizational payer enrollments, site and service additions, network participation, directory maintenance, and payer implementation activities. This position serves as the primary liaison between Easterseals PORT Health and Commercial, Medicare, Medicaid, and Managed Care Organization (MCO) payers to ensure timely implementation and maintenance of organizational sites and services.

This full time role pays $50,000 to $60,000 non-exempt and over time eligible.

This position is mostly remote in North Carolina with intermittent travel to our offices in the state. You must reside in a commutable distance to one of our office locations.

Essential Job Duties: 

Payer Enrollment & Relations

• Coordinate and manage organizational site and service enrollments with Commercial, Medicare, Medicaid, and Managed Care Organization (MCO) payers.


• Prepare, submit, and track applications and supporting documentation required for new site, service, and program implementations.


• Monitor enrollment status and conduct follow-up with payer representatives to ensure timely processing and implementation.


• Coordinate site relocations, closures, service modifications, and organizational demographic changes with payers.


• Assist with implementation of newly executed payer contracts by coordinating site and service participation with applicable payers and communicating updates to internal stakeholders.


• Serve as the primary administrative contact for payer communications related to site and service participation.


• Maintain payer directory accuracy and coordinate resolution of directory discrepancies.

Reporting, Documentation & Cross-Functional Collaboration

• Collaborate with Operations, Credentialing, Revenue Cycle Management, Quality Management, and program leadership regarding enrollment and implementation activities.


• Support Electronic Health Record (EHR) improvement initiatives and payer incentive programs.


• Maintain enrollment tracking logs, databases, and supporting documentation.


• Prepare reports and provide regular status updates to leadership regarding enrollment and implementation activities.


• Ensure the accuracy and completeness of enrollment records and related documentation.

Other Job Duties:

• Performs other duties as assigned, including driving as required for the position.

Minimum Qualifications:

• Associate's Degree in Healthcare Administration, Business Administration, or related field; or equivalent combination of education and experience.


• Three (3) years of experience in provider enrollment, managed care operations, credentialing support, healthcare administration, or related functions.


• Knowledge of payer enrollment and network participation processes.


• Strong organizational, project management, and problem-solving skills.


• Ability to manage multiple priorities and deadlines.


• Strong attention to detail and follow-through.


• Excellent verbal and written communication skills.


• Ability to work collaboratively across departments.


• Proficiency in Microsoft Office Suite, including Excel, Outlook, Word, SharePoint, and Teams.


• Ability to maintain confidential and sensitive information.
  
  
  

Preferred Qualifications:

• Experience working with Medicare, Medicaid, Commercial, and Managed Care Organization payers.


• Experience in Behavioral Health, Intellectual and Developmental Disabilities (I/DD), and Substance Use Disorder (SUD) services.

Essential physical requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Must possess the necessary abilities to perform tasks such as develop written communication as well as reviewing work to determine accuracy.


• Ability to communicate effectively with internal and external clients, and being able to remain in a stationary position for extended periods of time.

Why Join Us?  

As a part of our mission, we help our team members embrace their potential, build resilience, and thrive! You will benefit from ongoing professional growth and development as you work alongside leaders of clinical excellence in mental health and substance use services that care about your success. 

We also offer a full benefits package for benefits-eligible positions.

Compensation & Benefits 

• Competitive salary between $50,000-$60,000 for this full-time, non-exempt and over time eligible position 


• Generous paid time off and paid holidays


• Full benefits package including Medical, Dental, and Vision benefits


• Life and Disability Insurance(company paid)


• 403(b) Retirement Plan 


• Employee Assistance Program and legal services support 


• Public Service Loan Forgiveness (PSLF) qualifying employer  

Ready to Apply? 

Join a team where work isn’t just something you do — it’s a purpose. Bring your expertise to a mission that matters. Apply now at www.eastersealsPORT.com or send your resume to [email protected]. 

**Voted Raleigh’s Best Nonprofit Organization and Raleigh’s Best Mental Health Services two years in a row!** 

About Easterseals PORT Health  

Easterseals PORT Health is a trustworthy and compassionate partner, providing exceptional services in disability, mental health, and substance use to help our neighbors live their best lives. Purpose, dedication, and empathy drive our in-person and telehealth service delivery. Our 2,600-member team provides more than 10.2 million hours of meaningful support to 40,200 kids, adults, and families in 11,000 home, facility, and community locations across North Carolina and Virginia.  

Easterseals PORT Health is an Inclusive Culture, Different Voices, Embracing Potential, Authentic Self, and Learning and Growing (IDEAL) organization.   

Applicants of all abilities are encouraged to apply!